Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
• Auditing loans & making appropriate changes as per client
requirements for payment processing.
• Maintaining Quality Score, Quality Reports & TAT.
• Maintain Error reports & Provide RCA.
● Ensuring Daily and monthly KPI are met as per Clients
requirements and within agreed client deadlines and SLA.
● Undertake RCA analysis when error reporting.
● Provide weekly Team Performance report to management.
● Escalate issues to designated parties to meet the deadlines.
● Answering clients' questions in a professional manner
● Offering guidance and training to the newly joined team members
● Identifying and implementing process improvement ideas.
● Ensure team meet designated deadlines.