Rubi Yadav
Pune
Summary
Ambitious Bachelor of Commerce graduate with 2 years of leadership experience in the BPO sector, excelling in client relations, team management, and performance optimization. Eager to apply proven management capabilities and a strong passion for finance in a dynamic financial role, with a focus on driving organizational success and advancing expertise in financial operations and strategy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team lead at business operations
EXl Services
01.2023 - Current
- Finance and Operations:
Conducted detailed business and financial analysis, managed fundraising transactions, and supported M&A deal structuring with comprehensive reports and presentations.
Analyzed financial statements, projections, and MIS reports to assess profitability and performance while ensuring compliance with policies.
Established KPIs to evaluate and monitor team performance, driving operational and financial excellence. - Leadership and Process Management:
Led a team of 50, improving quality, productivity, and adherence to service standards while implementing process improvements.
Delivered training to new joiners and collaborated on AI-driven process transformation projects to enhance efficiency. - Client Collaboration and Stakeholder Engagement:
Regularly attended client meetings, analyzed feedback, and implemented solutions to improve service delivery.
Managed daily stakeholder reviews and client escalations, ensuring seamless execution of operations and performance alignment. - Special Initiatives:
Worked on SAP Cloud for Thames Water, resolving customer queries and collaborating with technical teams on process transformation projects.
Education
Bachelor's - Commerce
Rashtrasant Tukadoji Maharaj Nagpur University
01.2022
HSC - Science
Saraswat Public School And Junior College, Saoner
05.2018
SSC -
Saraswat Public School, Saoner
06.2016
Skills
- Client and Stakeholder Management: Expertise in managing client relations, stakeholder engagement, and resolving complaints effectively
- Team Leadership and Mentoring: Skilled in team supervision, coaching, mentoring, and performance management to drive results
- Process and Operations Management: Proficient in process improvement, operations management, project execution, and schedule coordination
- Advanced Technical Proficiency: Strong command of MS Excel for data analysis, PowerPoint for data representation, and general ledger management
- Financial and Strategic Expertise: Experience in accounts payable/receivable, valuation negotiation, risk analysis, and networking
Certification
- Employee of the Year
- AI in Data Analytics
- Star of the year 2024
Activities
- Daily Huddle
- Representation of Performance to client
- Calibration Calls
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Team lead at business operations
EXl Services
01.2023 - Current
HSC - Science
Saraswat Public School And Junior College, Saoner
SSC -
Saraswat Public School, Saoner
Bachelor's - Commerce
Rashtrasant Tukadoji Maharaj Nagpur University
Similar Profiles
SIVA SARAN SSIVA SARAN S
Business Analyst at EXL SERVICESBusiness Analyst at EXL SERVICES
GINU MON TRGINU MON TR
Manager- Sales and Use Tax (SALT) at EXL SERVICESManager- Sales and Use Tax (SALT) at EXL SERVICES
Mayank SharmaMayank Sharma
Lead Assistant Manager at EXL ServicesLead Assistant Manager at EXL Services