Akshay Kakkar
Uttam Nagar, Delhi
Summary
Results-driven professional with 10 years of experience in enhancing operational efficiency and building strong client relationships. Proven ability to leverage strategic insights and technology to optimize processes and drive positive outcomes. Recognized for exceptional communication, problem-solving, and adaptability, with a strong commitment to achieving and exceeding organizational objectives.
Overview
10
10
years of professional experience
Work History
Assistant Team Leader
Proglogix International Services Pvt. Ltd.
Delhi
06.2021 - Current
- Assisted Shift Manager in daily operations, ensuring smooth workflow
- Managed work distribution among Individual Consultants (IC)
- Provided first-level support and handled escalations
- Conducted training sessions and identified training gaps for improvement
- Maintained deep knowledge of business processes and systems.
Senior Sales Executive
Proglogix International Services Pvt. Ltd.
Delhi
02.2017 - 05.2021
- Consistently exceeded sales targets through consultative selling and effective negotiation
- Built and maintained strong client relationships, leading to high customer retention
- Leveraged CRM tools to optimize sales processes and track leads
- Advised clients on customized travel packages, enhancing client satisfaction
- Converted leads into confirmed bookings through effective sales techniques
- Cross-sold additional travel products, increasing overall revenue
- Provided exceptional post-sale support, ensuring client satisfaction
- Managed the sales pipeline, providing accurate forecasts and prioritizing leads
- Utilized upselling techniques to increase sales revenue.
Quality Control Assistant
A.K Automatics Pvt. Ltd.
Rohtak
08.2014 - 01.2017
- Managed and ensured the accuracy of quality control data
- Analyzed data to identify discrepancies and maintain quality standards
- Generated quality control reports for management
- Ensured compliance with industry regulations and company standards
- Supported continuous improvement initiatives in quality control processes.
Education
Bachelor in Computer Application (BCA) -
Vivek College
Bijnor, Uttar Pradesh01.2015
Intermediate -
Government Inter College
Bijnor, Uttar Pradesh01.2012
Skills
- Fluent in English
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Proficient in CRM software and other sales tools
- Effective problem-solving skills with a customer-focused approach
- Adaptable to changing circumstances and able to prioritize tasks
- Self-starter with a commitment to role ownership and responsibility
- Performance monitoring
- Complaint resolution
Timeline
Assistant Team Leader
Proglogix International Services Pvt. Ltd.
06.2021 - Current
Senior Sales Executive
Proglogix International Services Pvt. Ltd.
02.2017 - 05.2021
Quality Control Assistant
A.K Automatics Pvt. Ltd.
08.2014 - 01.2017
Bachelor in Computer Application (BCA) -
Vivek College
Intermediate -
Government Inter College
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