AKSHAY KANHERE

• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Devised processes to boost long-term business success and increase profit levels.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Increased profit by streamlining operations.

• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained new employees on proper protocols and customer service standards.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Interacted well with customers to build connections and nurture relationships.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Direct all efforts in the service to maintain all service standards established by the restaurants & bars
• To be knowledgeable in wine service and bartending
• Follow control procedures in F&B cost and cashiering
• Promote guest satisfaction in the outlets
• Assisting outlet managers in inventories, indents and making duty roster
• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.

• Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
• Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
• Satisfying patron requests in a timely manner
• Planning drink menus and informing customers about new beverages and specials
• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.

GPA: 71

• Graduation with Distinction

JOB TRAININGS Done, training in coffee making, barista (illy coffee