Akshay KHANNA
Hospitality
NEW DELHI,Delhi
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven professional brings outstanding analytical, multitasking, and time management abilities. Offers background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential. Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
6
6
years of professional experience
Work History
Assistant Reservation Manager
Park Plaza
New Delhi
- Assisted customers with making reservations, providing information about the resort and ensuring all customer inquiries were handled in a timely manner.
- Worked closely with other departments such as housekeeping, front desk to ensure smooth running of day-to-day operations.
- Generated reports on occupancy rates, revenue generated from bookings, cancellation trends to monitor performance against targets set by management.
- Coordinated regular meetings with hotel managers to discuss upcoming promotions or changes in pricing structures.
- Organized events such as weddings, conferences while ensuring that all requirements are fulfilled within budget limits set by management.
- Negotiated contracts with third party vendors for discounted room rates for corporate clients.
- Provided guidance to junior staff members when responding to customer queries or dealing with difficult situations.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Coordinated with front desk staff to maintain maximum occupancy.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of reservations, cancellations and no-shows to ensure maximum occupancy levels were met.
- Prepared monthly financial reports outlining costs associated with running the reservations department.
- Monitored competitors' pricing strategies and evaluated their services regularly to determine areas where improvements can be made.
- Reviewed guest feedback forms upon check-out to identify any recurring problems which may require further investigation.
Front Office Team Lead
Hans Hotel
New Delhi
- Conducted regular staff meetings to ensure that all team members were updated with changes in department policies and procedures.
- Organized employee training sessions on topics such as customer service skills or computer systems use.
- Monitored performance of each team member and provided feedback as needed.
- Performed quality assurance checks on guest rooms upon completion of housekeeping duties.
- Investigated any discrepancies relating to guest accounts or billing issues.
- Maintained a working knowledge of hotel services, rates, packages, promotions, and special events to effectively answer inquiries from guests.
- Tracked inventory levels of supplies used by the front office team.
- Ensured that all customer inquiries were handled promptly and professionally.
- Managed cashiering functions including balancing registers at end of shift.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Analyzed financial activities of department to share budgetary input with managers.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Assistant Sales Manager
Lite Bite foods
Gurugram, Haryana
09.2018 - Current
- Implemented new processes for managing customer accounts and improving lead generation efforts.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Provided technical advice or assistance regarding product features or specifications.
- Developed and maintained relationships with key clients to ensure repeat business.
- Cultivated strong relationships with key decision makers within target markets.
- Developed strategies to increase sales volume and market share.
- Managed a team of sales representatives by providing guidance, training, and support.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Developed pricing models that maximize profitability while meeting customer needs.
- Negotiated customer contracts and maintained relationships with existing clients.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Established action plans for team members and helped each person attain objectives.
- Taught new associates sales tactics and performance improvement techniques.
- Collaborated with the marketing department to develop promotional materials and sales strategies.
- Supported sales manager in developing and implementing sales strategies to increase market share.
- Provided regular sales reports to the sales manager, highlighting achievements and challenges.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
DAV
01-2012
MBA -
Amity University
Bachelor's of Hotel Management - Hotel Management
YMCA
Skills
- Marketing Analytics
- Product Promotion
- Data-driven decision-making
- Competitor Analysis
- Sales Presentations
- Advertising Campaigns
- Team Leadership
- Strategic Planning
- Sales Tracking
- Business growth and retention
- Profit Target Achievement
- Client Base Retention
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
French
Elementary (A2)
A2
Accomplishments
- Achieved the Highest Regional Sales record for two consecutive two years
Work Preference
Work Type
Full TimeWork Location
RemoteHybridQuote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Assistant Sales Manager
Lite Bite foods
09.2018 - Current
High School Diploma -
DAV
MBA -
Amity University
Bachelor's of Hotel Management - Hotel Management
YMCA
Assistant Reservation Manager
Park Plaza
Front Office Team Lead
Hans Hotel
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