Akshay Khanna
Bengaluru
Summary
Dynamic IT professional with a proven track record at First Apex Insurance Systems, excelling in business analysis and team management. Adept at streamlining project implementations and enhancing customer satisfaction through effective problem-solving and stakeholder engagement. Recognized for delivering impactful solutions that drive efficiency and quality in insurance practices.
Overview
8
8
years of professional experience
2
2
Certification
Work History
MANAGER-IT INSURANCE PRACTICE
First Apex Insurance Systems
Bengaluru
01.2025 - Current
- Monitoring the successful implementation of projects, including product applications, and channel portals.
- Prioritizing tasks and meticulously planning project deliverables to meet objectives.
- Reviewing completed work to verify consistency, quality, and conformance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
Team Manager- IT Insurance Practice
First Apex Insurance Systems
Bengaluru
01.2023 - 12.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of companies core insurance product and other company programs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Delivering training sessions for internal teams and on-site customer groups.
Senior Consultant- IT Insurance Practice
NTT DATA FA Insurance Systems
Bengaluru
04.2020 - 12.2022
- Facilitating the elicitation, organization, and communication of requirements, along with translating and simplifying complex requirements for clarity.
- Facilitating proof of concept (POC) initiatives between offshore and on-site teams to streamline collaboration.
- Engaging in customer site visits and interactions to ensure alignment with project goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Consultant
NTT DATA FA Insurance Systems
Bengaluru
04.2018 - 03.2020
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Organized client meetings to provide project updates.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Executing onsite visits to Japan and Mexico to provide essential support for various project activities, including requirement gathering, task prioritization, and user acceptance testing, ultimately contributing to project success.
Business Analyst
NTT DATA FA Insurance Systems
Bengaluru
10.2016 - 03.2018
- Drafted functional specifications documents outlining project scope, objectives, and deliverables.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Performed gap analysis between current systems and desired outcomes as part of the requirement-gathering process.
- Ensuring product stability through meticulous testing and preparation of user test cases.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Assisted in developing training materials for internal staff on new products or services.
- Provided technical support during user acceptance testing cycles.
- Gathered feedback from end users regarding usability issues related to applications or systems.
Education
MBA - Finance
Alliance School of Business, Alliance University
01.2016
Bachelors of Engineering - CSE
VTU University
Bangalore01.2014
Skills
- Business Analysis
- Requirement Gathering
- Problem Solving
- User acceptance testing
- Analytical and critical thinking
- Agile Methodologies
- Quality Assurance and Testing
- Stakeholder Engagement
- Team Management
- Property and Casualty Insurance
- Reinsurance
Certification
- Licentiate certification, Insurance Institute of India, 10/22/2020
- ITIL 4 Foundation certification, 10/07/21
Accomplishments
- Recipient of the Champ Award
- Recipient of the WOW Award
- Recipient of the Ace of Initiative Award
Training
- Online Training Program on Fire Insurance Underwriting, Insurance Institute of India [College of Insurance], 10/07/20 - 10/08/20
- Online Training Program on ITIL 4 Foundation Course, SimpliLearn, 09/15/21
Extracurricular Activities
Represented in Vela Technologies Global Training Program as Team Leader and bagged 1st Position in Team Activity.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
MANAGER-IT INSURANCE PRACTICE
First Apex Insurance Systems
01.2025 - Current
Team Manager- IT Insurance Practice
First Apex Insurance Systems
01.2023 - 12.2024
Senior Consultant- IT Insurance Practice
NTT DATA FA Insurance Systems
04.2020 - 12.2022
Consultant
NTT DATA FA Insurance Systems
04.2018 - 03.2020
Business Analyst
NTT DATA FA Insurance Systems
10.2016 - 03.2018
MBA - Finance
Alliance School of Business, Alliance University
Bachelors of Engineering - CSE
VTU University
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