Piantings
Akshay Khavnekar
Cyber Security Analyst / Service Assurance L1
Thane,MH
Summary
To obtain a challenging position in Cyber-Security domain that encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Assurance L1
Uniserved - Enterprise Crowdsourcing/ TTSL
09.2024 - Current
- I have work on the Fortigate Firewall and Spaed device. There monitoring the SDWAN links.Basic troubleshooting and resolve the problems customer problem like VPN tunnels and customer requirements.
- We checking ticket alert mechanism through Email and resolve the issues.
- Ensure there not any issue on links or not,also spade device checking Wi-Fi working properly or not.
- Collaborated with various departments to provide uninterrupted service for customers facing technical issues.
- Reduced average call duration time by efficiently guiding customers through troubleshooting steps using clear explanations and expert knowledge.
- Conducted regular reviews of service assurance processes, identifying areas for improvement and implementing necessary changes.
- Maintained up-to-date knowledge of industry trends and developments, applying this expertise to ensure the company''s services remained competitive in the market.
- Identified potential areas of improvement within the service assurance process, contributing to cost-saving measures and increased efficiency.
Cyber Security Intern
Purplesynapz
03.2024 - 09.2024
- Networking Fundamentals-Strong understanding of networking protocols, switches, router and server configurations using Cisco Packet Tracer
- Deep Packet Analysis-Utilized Wireshark for Deep Packet Inspection (DPI) to capturing a packet using more enhanced network security
- Palo-Alto Firewall- Installation and Imported of Standalone Firewall, Good Understanding end-to-end Firewall Architecture
- Creating network objects to configure policies, Blocking certain domains and application through Application and URL Filtering, Log analysis of firewall
- Splunk SIEM- Onboarding logs from firewall and endpoint devices, Log Normalization of raw logs, Creation of correlation rules to detect attacks like brute force Generate incidents when such events occur
- Windows Security-Proficient in the creation of Group Policy Objects (GPO), security hardening, and Kerberos authentication
- Linux Security-Skilled in Linux commands for user management, directory and file permissions, and security hardening
- Threat Hunting- fair knowledge of threat hunting using Wireshark for deep packet inspection
- Understanding of the cyber kill chain, MITRE ATT&CK framework, and OWASP Top 10
- STRENGTHS
- Team Collaboration
- Analytical Thinker
- Time Management
- Quick Learner
Education
B.Sc. - Computer Science
UNIVERSITY OF MUMBAI, V K Krishna Menon College
Mumbai, Maharashtra 06.2017 - 10.2020
12th - undefined
B E S JR. COLLEGE OF COM.& SCI. BHANDUP (E)
06.2015 - 03.2017
10th - undefined
Shreenagar vidya mandir
Skills
Network Fundamentals
Windows Security
Linux Security
DPI analysis
Firewall
SIEM
Threat Hunting
Escalation management
SLA compliance
Incident management
Ticketing system proficiency
Service level agreement
Network monitoring
Data entry
Interests
Timeline
Service Assurance L1
Uniserved - Enterprise Crowdsourcing/ TTSL
09.2024 - Current
Cyber Security Intern
Purplesynapz
03.2024 - 09.2024
B.Sc. - Computer Science
UNIVERSITY OF MUMBAI, V K Krishna Menon College
06.2017 - 10.2020
12th - undefined
B E S JR. COLLEGE OF COM.& SCI. BHANDUP (E)
06.2015 - 03.2017
10th - undefined
Shreenagar vidya mandir