Summary
Overview
Work History
Education
Skills
Timeline
Generic
Akshay Koul

Akshay Koul

Team Leader
Gurugram

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder

Overview

7
7
years of professional experience

Work History

Team Leader

Q Conneqt
Gurugram
11.2021 - Current
  • Held weekly team meetings to inform team members on company news and updates.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Team Leader

Samsung
01.2020 - 06.2021
  • Handling a team of more than 20 executives
  • Taking Care of escalation desk
  • Develop Staff
  • Training
  • Coaching
  • Handle escalations
  • Provide answers and guidance to staff
  • Do Admin
  • Leave approvals
  • Payroll information
  • Self Development
  • Attend briefings
  • Other
  • Take overflow calls

Senior Quality Analyst

01.2019 - 12.2019
  • Developing evaluation programs
  • Call monitoring
  • Utilization of technology .Training and technology

Quality Analyst

I energizer
03.2016 - 12.2018
  • Work and display the highest integrity level at work while carrying day-to-day tasks
  • Report out any wrong doing/Suspicious activities
  • Develop evaluations programs or scorecard .Training and coaching feedback
  • Call monitoring or evaluation

Education

B.Tech CSE - undefined

.D.D Global Panchkula

12th - undefined

Vishwa

Skills

Professional, reliable, able to work under pressure and use own initiativeundefined

Timeline

Team Leader

Q Conneqt
11.2021 - Current

Team Leader

Samsung
01.2020 - 06.2021

Senior Quality Analyst

01.2019 - 12.2019

Quality Analyst

I energizer
03.2016 - 12.2018

B.Tech CSE - undefined

.D.D Global Panchkula

12th - undefined

Vishwa

Similar Profiles

CREATE PROFILE
Akshay KoulTeam Leader