AKSHAY MANCHERY SATHEESH
Stratford,London
Summary
Accomplished Restaurant Assistant Manager with over three years of proven expertise in the hospitality industry. A dedicated leader adept at cultivating a positive organizational culture and enhancing employee retention. Demonstrated skills in delivering exceptional customer service and resolving conflicts, contributing to overall organizational profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Kfc
09.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Achieved a remarkable 19% employee retention rate through regular performance evaluations and fostering a positive workplace culture
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Led day to day operations with a focus on profit and loss accountability, cost control and inventory management
Assistant Manager
KFC
11.2023 - 09.2024
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies and guidelines for all employees
- SKILLS: Operational excellence, Customer stratification management, Ethical decision making
Team Leader
KFC
11.2022 - 10.2023
- Built customer retention and satisfaction by delivering top-quality service
- Guided and coached staff to achieve individual growth and sales production targets
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security
- Maintained clean, organized working areas to create positive, productive environments with minimal risk
- Dealt with customer complaints and rectified product and service issues
- Motivated team through providing hands-on practical support to all members of staff on duty
- SKILLS: Team leadership, performance improvement, Customer relationship management
Waiter
Nando's
07.2022 - 09.2022
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- SKILLS: Food handling, Cash handling, Food hygiene
Education
Master of Science - Business Administration And Management
Northumbria University
London10.2023
Skills
- Sales
- Hygiene
- Operational excellence
- Customer stratification management
- Ethical decision making
- Team leadership
- Performance improvement
Certification
- Emergency First Aid at Work Aid Training & Operations, 01/01/23, 01/01/26, CE035605
- Level 2 Food Safety and Hygiene for the CPD Certification Service, 11/01/22, 175971-166 755-1010
Timeline
Restaurant General Manager
Kfc
09.2024 - Current
Assistant Manager
KFC
11.2023 - 09.2024
Team Leader
KFC
11.2022 - 10.2023
Waiter
Nando's
07.2022 - 09.2022
- Emergency First Aid at Work Aid Training & Operations, 01/01/23, 01/01/26, CE035605
- Level 2 Food Safety and Hygiene for the CPD Certification Service, 11/01/22, 175971-166 755-1010
Master of Science - Business Administration And Management
Northumbria University
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