A K S H A Y K U L E

• Managed primarily a centralized RMS project for SBI

- Daily maintained an overall health tracker, communicated status internally and externally to stakeholders.

- Coordinated effectively with zonal and responsible heads across dedicated RMS sites, fostering clear communication channels.

- Executed plans for site downtime with the tech team, ensuring timely rectification and minimizing disruptions to operations.

- Handled bank escalation calls and managed overall base sites' health, promptly addressing issues to maintain optimal functionality.

- Took responsibility for post-visit analysis reports, contributing valuable insights for continuous improvement in project

• Led & Managed a team for the Project of Site Maintenance Operations for SBI & Federal Bank

- Led and managed a team responsible for the overall site maintenance and upkeep of SBI and Federal Bank ATMs across multiple regions, ensuring optimal functionality and performance.

- Acted as the primary point of contact for escalations from banks, working closely with vendor teams, internal field teams, and bank representatives to resolve issues swiftly.

- Maintained constant communication and coordination with vendors for ongoing maintenance schedules and any site-specific requirements.

- Ensured all preventive and corrective maintenance efforts were carried out by the team in accordance with the standards set by the banks, with a focus on maintaining ATM uptime.

• - Regularly provided reports on maintenance activities, escalations, and resolutions to senior management, contributing to operational efficiency.

• Co-originated E-surveillance project for Hitachi WLA ATM's

- Track project progress and report on status to client & stakeholders.

- Facilitate clear communication between project team members & Field Engineers.

- Develop project plans, timelines, and budgets, ensuring they align with clients’ expectations.

- Create & maintain comprehensive project documentation, plans & report ensure standard requirements are met.

- Acted as a SPOC for the client

- Meeting with potential clients to gauge the utility and viability of prospective working relationships

- Scheduling appointments with doctors, ENT Specialist, Audiologist and Hospital purchase department to promote company product.

- Present product information and deliver product samples.

- Ensure the availability of stock for sales and demonstrations.

- Following up on leads generated by the team.

- Researching competitor’s product and their respective market performances.

- Educate and inform clients about the company’s products, services and special offers.

- Reviewing sales performance and discuss commission with other retailers.

- On-boarding Client on various E-commerce platform

- Catalog management

- Create master and list product on platform

- Order processing

- Content writing for products

- Work with photographers

- Developed buyer persona

- Keyword research

- Market research and analysis for client