Akshay Kumar
Fatehabad
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Business Development Manager
AppRipe
04.2024 - Current
- Generated new business with marketing initiatives and strategic plans.
- Managed over 50 customer calls per day and increased sales by 21%.
- Negotiated and closed long-term agreements with new clients in my assigned territory. Contacted potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer organizations to promote growth and retention.
Sales Team Leader
Careerist Inc
08.2020 - Current
- Managing pre sales qualification standards for higher sales conversion.
- Controlling SLA duration below 5 minutes or lower for higher results.
- Managing Chat Center, Intercom, CRM lead assignation and Support email account for sales team
- Accomplishing multiple tasks in fast-paced environment
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Facilitated ongoing training to keep sales team successfully closing deals and revenue over 100% per month.
Support & Internship Manager
Careerist Inc
06.2022 - 04.2024
- Handling after-sale customer requests and service delivery.
- Providing technical support & assistance to enrolled students.
- Preparing reports for higher management regarding progress and changes.
- Improved customer satisfaction rate from 73% to 96% happy customer reviews.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Info Caller
PreScouter Inc
09.2017 - 05.2020
- Contacting the CXO of the company to introduce company product and schedule call for sales team
- Screened and routed calls to deliver contacts to correct personnel
- Secured qualified appointments for client sales team using persuasive communication skills
- Delivered top-notch services by maintaining broad knowledge of clients, products and services
Sales Marketing Manager
Upwork | SimiDigi Engaging
06.2017 - 05.2018
- Introducing Virtual 3D safety training program to manufacturing companies
- Lead Generation and marketing the company product
- Providing demonstration of the product to the decision makers
- Reporting to CEO with updates and sales analytics
- Providing feedbacks on market trend and targeted companies
Team Lead
PreScouter Inc
07.2015 - 09.2017
- Enhanced call flow by smoothly directing inbound call correct personnel
- Balanced schedules, considering workloads and customer level of each representative when setting appointments
- Exceeded established call metrics, including customer satisfaction and appointment quotas
- Coordinated master calendar, scheduling appointments, meetings and events for R&D team and scholars
- Achieved 200% goal of my target with 98% accuracy
Appointment Setter
PreScouter Inc
12.2012 - 07.2015
- Scheduling the appointments for Sales Team and R&D team
- Introducing the services of the company to CXO
- Sending sample product details in advance to warm up the lead's interest
- Following up with lead after appointment to maintain the customer service level
- Achieved 3 times employee of the month reward
- Based on tremendous performance and punctuality then promoted to the Team Lead role
Account Executive
K7 Computing
02.2014 - 03.2015
- Business to business cold and warm calling
- Follow up and building relation with businesses
- Increased the sales by 28%
- Saas solutions to the schools about computing and cloud security
Education
Bachelors -
Kurukshetra University
Kurukshetra, India07.2007
Senior Secondary Schooling - undefined
Board of School Education Haryana
Fatehabad, India05.2004
Matriculation - undefined
Board of School Education Haryana
Fatehabad, India06.2002
Skills
- B2B / B2C
- SaaS
- Workforce Management
- Strategic Planning
- Operations Management
- Performance Management
- Staff Development
- Policy Implementation
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Sales Techniques
- Project Management
- Customer Relationship Management (CRM)
- Performance Evaluations
- Proficient in Google docs and data analysis
Personal Information
Title: Sales & General Support Manager
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Business Development Manager
AppRipe
04.2024 - Current
Support & Internship Manager
Careerist Inc
06.2022 - 04.2024
Sales Team Leader
Careerist Inc
08.2020 - Current
Info Caller
PreScouter Inc
09.2017 - 05.2020
Sales Marketing Manager
Upwork | SimiDigi Engaging
06.2017 - 05.2018
Team Lead
PreScouter Inc
07.2015 - 09.2017
Account Executive
K7 Computing
02.2014 - 03.2015
Appointment Setter
PreScouter Inc
12.2012 - 07.2015
Bachelors -
Kurukshetra University
Senior Secondary Schooling - undefined
Board of School Education Haryana
Matriculation - undefined
Board of School Education Haryana
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