Akshay Kumar
Summary
Results-oriented accounts receivable manager with a proven track record in enhancing financial operations, minimizing outstanding debts, and improving cash flow. Seeking a challenging role to leverage expertise in accounts receivable management, financial analysis, and leadership to contribute to the growth and success of a dynamic company.
Overview
9
9
years of professional experience
Work History
Team Lead - Collections & Credit
Accenture Pvt Ltd
02.2022 - Current
- Oversee the accounts receivable department, managing a team of professionals to ensure efficient day-to-day operations.
- Act as an advisor to the FBPs on accounts receivable matters, including forecasting, risk assessment, key performance indicators (KPIs), and root cause analysis (RCA).
- Develop and implement accounts receivable policies, procedures, and best practices to optimize cash flow and reduce outstanding debts.
- Lead projects such as payment method conversion, CIA initiatives, and performance analysis (e.g., Last 5 Days, SFDC vs. ERP).
- Monitor accounts receivable aging reports and collaborate with the collections team to resolve delinquent accounts and minimize bad debt.
- Coordinate with the OTC Director regarding cash targets, risk management, KPIs, and root cause analysis.
- Conduct regular financial analyses to identify trends and implement strategies for enhancing cash flow.
- Collaborate with cross-functional teams, including Sales, FP&A, Customer Service, and Finance, to streamline processes and improve the overall customer experience.
- Prepare and present monthly, quarterly, and annual reports on accounts receivable performance to senior management.
Subject Matter Expert - Billing
Quattro Global Services Pvt Ltd
10.2018 - 02.2022
- Analyzed and addressed billing discrepancies to ensure system accuracy and compliance.
- Created and submitted invoices in alignment with established accounts receivable schedules and terms.
- Engaged with clients regarding overdue accounts to develop payment plans and explore restructuring options.
- Processed invoices for payment and distributed funds via check, electronic transfer, or bank draft.
- Provided training and mentorship to new team members and managers on accounts receivable systems to strengthen team cohesion and improve operational efficiency.
- Applied expertise to ensure timely and accurate completion of monthly closing activities, including journal entries and accruals.
- Supported the reconciliation of credit card payments to maintain precise financial records.
- Worked closely with cross-functional teams, including Sales, Finance, and Supply Chain, to effectively resolve customer inquiries and billing issues.
Process Developer - Collections
Genpact India Pvt Ltd
10.2017 - 10.2018
- Monitoring the aging of accounts, analyzing payment trends, and prioritizing follow-up actions based on the severity of delinquency
- Implement best collection practices, which includes making phone calls, sending reminders, issuing demand letters, and working with customers or debtors to develop payment plans that are in line with their ability to pay
- Handle billing disputes, resolving any discrepancies, providing supporting documentation, and ensuring that adjustments are made as appropriate
- Maintain the highest levels of customer relations by listening to and responding to customer complaints and inquiries promptly and effectively while maintaining a professional approach
- Train and mentor junior team members on best practices in collections, dispute resolution and customer relations
- Prepare and send notifications of payments past due.
Senior Associate - Cash Apps and Chargeback
Accenture Pvt. Ltd.
09.2015 - 10.2017
- Clearing the suspense items that are stuck in the month ends
- Processing the refund and reroute process
- Making Deposits, Beginning of Day (BOD) and End of Day (EOD) Report on daily basis
- Daily allocation of payment to the team
- Over 5K reporting to the management and the clients on daily basis
- Research and Resolve 'On -Account Payments' one of the critical SLA
- Handling generic email box.
- Resolving the dispute between the customer and the merchant
- Identifying the potential fraud transaction from any particular customer
- Initiating collection process on un-recovered chargeback
- Processing the bad debt and revenue adjustment for each of the property
- Performing credit card reconciliations
- Taking client calls on regular basis to resolve the disputes and chargeback effectively and in timely manner.
Education
Bachelor of Commerce - Accounting And Finance
PGDAV College, Delhi University
07.2015
Skills
- Accounts Receivable Management
- Financial Analysis
- Team Leadership and Development
- Process Improvement
- Customer Relationship Management
- ERP Systems (SAP, Oracle PeopleSoft & Great Plans)
- Microsoft Office Suite (Excel, Word, PowerPoint
Personal Information
Title: Order To Cash Specialist
S U M M A R Y
- Over 7 years of experience in managing accounts receivable functions for diverse industries.
- Proficient in developing and implementing effective accounts receivable strategies to minimize delinquencies and improve collections.
- Strong financial analysis skills, with a keen eye for identifying trends, discrepancies, and opportunities for process improvement.
- Exceptional leadership and team management abilities, with a track record of building high-performing teams and fostering a collaborative work environment.
Timeline
Team Lead - Collections & Credit
Accenture Pvt Ltd
02.2022 - Current
Subject Matter Expert - Billing
Quattro Global Services Pvt Ltd
10.2018 - 02.2022
Process Developer - Collections
Genpact India Pvt Ltd
10.2017 - 10.2018
Senior Associate - Cash Apps and Chargeback
Accenture Pvt. Ltd.
09.2015 - 10.2017
Bachelor of Commerce - Accounting And Finance
PGDAV College, Delhi University
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