Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Akshay Kumar

Bengaluru

Summary

Customer Success and Account Management professional with 6+ years of experience in digital advertising, sales optimization, and client relationship management. Currently driving customer success at Amazon by managing end-to-end client journeys, delivering tailored solutions, and turning insights into growth strategies. Proven track record of exceeding revenue targets, expanding client portfolios, and building trusted partnerships across global markets.

Overview

6
6
years of professional experience
5
5
Certifications

Work History

Customer Success Manager

Amazon
02.2025 - Current
  • Enhanced seller account health by optimizing product selection, streamlining inventory management, improving advertising performance, and refining PDP content, while uncovering strategic growth opportunities that contributed to increased GMS.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Turning customer insights into strategies that drive growth and innovation.
  • Managed a portfolio of key accounts, maintaining strong relationships, and ensuring high levels of satisfaction for U.S. sellers.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Account Manager

Amazon
06.2019 - 2025
  • Manage a portfolio of Tier-1 clients, including Bose, Sony, TP-Link, and Scotts, driving over $120 million in annual ad spend.
  • Exceeded sales targets by generating $7.5M in incremental sales, and $2.5M in new advertising spend in 2023.
  • Identified upsell opportunities, expanding portfolio size by 15%.
  • Developed and optimized search advertising strategies to improve ROI for clients.
  • Conducted keyword and market research to identify consumer trends and competitor benchmarks.
  • Awarded 'All Star' for top performance across the North America Key Account Manager team.

Education

Bachelor of Commerce - Finance

Bangalore University
Bengaluru
06-2018

Skills

  • Account Management Client Relationship Management
  • Paid Search Advertising (PPC) Campaign Optimization
  • Sales Growth & Upselling Strategies
  • Data Analysis & Reporting Project Management
  • Stakeholder Engagement Mentorship
  • Customer retention

Certification

Sponsored Ads – Amazon

Websites

Timeline

Customer Success Manager

Amazon
02.2025 - Current

Account Manager

Amazon
06.2019 - 2025

Bachelor of Commerce - Finance

Bangalore University

Similar Profiles

CREATE PROFILE
Akshay Kumar