Akshay Kumar
Quality Control Manager
Bangalore
Summary
A financial service professional with overall 10 years of experience in identification and existence checks on Business Clients, Quality Assurance. Quality Control & control reporting and managing the commercial term lending process to assist the Commercial Bank Community within JPMC. Good at Business writing, verbal English communication skills, control and quality management skills and experience in change management. Proficient in creating basic presentations with structured thoughts. Domain Knowledge in Open-Source Financial Intelligence Research with the ability to provide innovative ideas, logical thinking with problem solving and multitasking skills. Proficient in using third party databases like LexisNexis, Hoovers, Bright scope, CB Insights, CrunchBase, Insideview, RelPro, Bloomberg & FactSet, several other internal databases, etc. Strategic thinker with strong analytic and creative writing skills; with exposure to both quantitative & qualitative research methodologies.
Overview
10
10
years of professional experience
Work History
Quality Control Manager
JP Morgan Chase & Co.
01.2024 - Current
- Managed quality control operations at J.P. Morgan & Chase, ensuring compliance in financial processes.
- Directed a team conducting audits to uncover errors and improve accuracy.
- Established quality control procedures aligned with regulatory standards and internal policies.
- Worked alongside cross-functional teams to resolve quality issues and enforce corrective measures.
- Applied data analysis techniques to uncover insights for enhancing operational efficiency.
Associate – Compliance Data Management
JP Morgan Chase & Co.
08.2023 - 01.2024
- Served as primary point of contact for queries and escalations.
- Implemented systems to rectify errors effectively.
- Collaborated with onshore team to enhance processes.
- Conducted risk assessments for potential clients.
- Reviewed AML/KYC regulatory requirements for HNWI and UHNWI profiles.
- Monitored payments and SWIFT messages against compliance regulations, ensuring adherence to AML policies.
- Performed live transaction monitoring for suspicious activities, including transfers and withdrawals.
- Managed quality assurance reviews to maintain high standards within defined service level agreements.
Team Lead – Commercial Term Lending
JP Morgan Chase & Co.
06.2021 - 07.2023
- Verified and updated client information in database for accuracy.
- Contacted records department to resolve missing client documents.
- Provided online resolutions via email as required.
- Monitored daily team production reports to assess performance.
- Tracked SLA adherence and implemented corrective actions.
- Created client records in Client Central database for new clients.
- Modified existing client records through KYC database updates.
- Conducted KYC research for onboarding new clients.
Client Data Management
JP Morgan Chase & Co.
06.2017 - 01.2021
- Executed comprehensive due diligence on Banker requests for new ECIs, emphasizing attention to detail.
- Fostered collaboration through proactive engagement with global partners.
- Streamlined processes by identifying areas for improvement and ensuring successful implementation.
- Led by example to inspire teamwork and help the team meet productivity objectives.
- Acted as first point of contact for internal queries before escalation for further support.
- Addressed escalated issues in the manager's absence, achieving effective resolutions.
- Acquired in-depth process knowledge and trained new hires thoroughly.
- Responsible for accurate reporting and consistent data tracking, earning accolades from senior leadership.
Operation Analyst - Client Data Management
JP Morgan Chase & Co.
03.2017 - 05.2017
- Reviewed active client records and ensured accuracy through thorough maintenance checks.
- Updated data consistently, liaising with DMAs and Transfer Coordinators for clarifications.
- Conducted weekly stakeholder calls to address and rectify identified errors.
- Managed daily allocations while ensuring quality deliverables met organizational standards.
- Executed ad-hoc projects, including Data Remediation, to clean and optimize client data.
- Consistently nominated for Employee of the Month due to outstanding performance.
- Recognized by onshore partners for enhancing procedures and expanding project scope.
Research Analyst - CB Research Operations
JP Morgan Chase & Co.
08.2015 - 02.2017
- Identified target markets and constructed complex questionnaires for effective data collection.
- Conducted telephone interviews, compiled data, and performed comprehensive analysis.
- Organized and facilitated focus groups to gather insights within specified market segments.
- Led team from planning to completion on two projects converting customer data into acceptable formats.
- Managed workflow to ensure timely delivery of project deliverables to onsite partners.
- Maintained constant communication with onshore partners to align work with market demands.
- Recognized with a Certificate of Recognition for outstanding performance within first year.
- Collaborated with Commercial Bank’s prospect identification team to scout financially viable organizations.
Education
Master’s in Business Management - undefined
Sikkim Manipal University
12.2023
Bachelor of Business Management - undefined
University of Bangalore
12.2015
Skills
Effective management and action planning
Accomplishments
- Secured awards in both management and cultural events which were conducted in college such as, product launch, collage, essay writing, short story writing competitions and also participated in both intra-college and intercollegiate competitions.
- Received multiple spot awards, ACE awards, CB Champion Award, Risk Champion Award, Buddy Award
Interests
Crafting
Cooking
Travelling
Key Skill Sets
- Ensure effective management both in terms of business objectives and personal & professional development.
- Drives continuous performance improvement for team/business results by establishing action plans.
- Leads and directs the workforce in problem identification, problem solving and implementing continuous improvement measures.
- Manage team workload distribution and structure to ensure consistent good performance.
- Performs various duties as assigned by manager like reporting and handling escalations.
- Managing stakeholder communication across multiple lines of business on process changes.
Knowledge Of Tools Systems
- MS Office (Microsoft Office Excel, Power Point, Word)
- Alteryx, Sharepoint
- Internal tools such as Party Central, Customer Knowledge Center (CKC), Customer Assist (CA), Client Transfer Facility (CTF), Quality Improvement Program (QIP), ICRD (Integrated Credit Risk Desktop), Salesforce, Universal Case Management, ACBS (Advanced Commercial Banking System), LIQ (Loan IQ), Dashboard Factory
- External Sources such as Hoovers, RelPro, CapIQ, Inside View, Manta
Timeline
Quality Control Manager
JP Morgan Chase & Co.
01.2024 - Current
Associate – Compliance Data Management
JP Morgan Chase & Co.
08.2023 - 01.2024
Team Lead – Commercial Term Lending
JP Morgan Chase & Co.
06.2021 - 07.2023
Client Data Management
JP Morgan Chase & Co.
06.2017 - 01.2021
Operation Analyst - Client Data Management
JP Morgan Chase & Co.
03.2017 - 05.2017
Research Analyst - CB Research Operations
JP Morgan Chase & Co.
08.2015 - 02.2017
Master’s in Business Management - undefined
Sikkim Manipal University
Bachelor of Business Management - undefined
University of Bangalore