Akshay Kumar

Reviewed high-risk and celebrity orders to ensure legitimacy and minimize false positives. • Partner with the Chargeback and Sales teams to provide a seamless, "white-glove" experience for our customers. • Identify emerging fraud trends and manage gift card restrictions to prevent abuse during high-volume sales events. • Implemented SOS program to drive sales growth. • Monitored net spend patterns to identify eligible customers for the elite club.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Partnered with organisations to identify security threats and validate legitimacy of corporate meetings and live conferences, mitigating risks to live events.
• Coordinated with carriers to resolve routing issues, enhancing customer experience and ensuring service reliability.
• Analyse losses to develop and implement proactive strategies designed to prevent future fraud.
• Collaborated with internal stakeholders and vendors to tackle challenges affecting company operations and customer satisfaction.

• Verified customer profiles to ensure accurate data entry. unity interaction and verifying invoices and distinguishing valid rejects.
• Collaborated with users to enhance overall NPS score for HP by improving their experience.
• Collaborating with carriers and logistics partners to identify and stop fraudulent packages.
• Identifying account takeovers and working with the IT team to implement fixes.
• Partnering with banks to reduce chargebacks and collaborating with the merchandise team to identify and stop ineligible refunds.
• Engaged with HP site leaders to analyze trends, present action plans, and elevate overall NPS score.