Akshay Kumar
US Payroll Specialist
H.No. 839/7 Govindpuri, Near C LAL Chowk, New Delhi
Summary
Detail-oriented and highly organized US Payroll Specialist with a strong background in payroll processing, compliance, tax calculations, and benefits administration. Adept at managing multi-state payrolls, ensuring compliance with US federal and state labour laws, and optimizing payroll processes for greater efficiency and accuracy. Bringing over 4 years of experience as a HR Payroll Specialist, I possess in-depth knowledge of human resources operations, HR shared services, payroll management, and employee support.
Overview
7
7
years of professional experience
Work History
HR Payroll Specialist
Teleperformance Global Business Pvt. Ltd.
11.2020 - 03.2025
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Process payroll, adjustments, deductions, and reconciliations, amending any inefficiencies or inaccuracies that crop up during the payroll audit while conducting the payroll process.
- Ensured compliance with federal and state regulations by staying current on legislative changes affecting payroll practices and adjusting policies accordingly.
- Oversee entire employee lifecycle, ensuring seamless onboarding and offboarding processes.
- Facilitated seamless onboarding process for new hires.
- Conducted comprehensive background checks to ensure compliance with organizational standards.
- Processed payroll efficiently and approved timestamps.
- Facilitated voluntary termination through account deactivation request.
- Handled requests for address, contact information, email address, and name changes.
- Served as a Subject-Matter Expert, providing specialized knowledge and guidance:
- Applied critical thinking to solve problems, evaluate solutions, and make decisions.
- Conducted training sessions for new and current team members.
- Handled team queries efficiently as the primary contact point.
- Engaged with clients during daily calls to gather insights for the team.
- Offered guidance and support on day-to-day operational questions.
- Facilitated onboarding training for newly joined associates.
Process Associate
IGT Solutions Pvt. Ltd.
12.2017 - 08.2019
- Worked on WBMI (Web Booking Management Interface) tool and catered to various markets such as Norway, France, Belgium, United Kingdom, Netherland, Switzerland, Denmark, Finland, Sweden, Singapore and Hong Kong.
- Planned most restrictive ticketing deadline dates for ticket issuance as per airline remark.
- Sent schedule change e-mails to passenger in case of any kind of flight disruptions updating the client on the same.
Sr. Customer Service Associate
Intelenet Global Services (Serco BPO Pvt. Ltd.)
05.2015 - 12.2016
- Making outbound calls to the clients for failed air bookings.
- Handled ticket cancellation, re-issue and refund requests.
- Changing the entire travel itinerary of corporate passengers.
- I had strong convincing skills and was a top performer in terms of achieving my monthly sales target.
- Was delegated floor support responsibility for new joiners.
Education
Bachelor of Arts - Programme
Delhi University
05.2020 - 03.2025
Senior Secondary Education -
CBSE Board
12.2017 - 08.2019
Secondary Education -
CBSE Board
01.2008 - 01.2010
Skills
Payroll software proficiency
Interests
Playing pool
Listening songs
Achievements Awards
- Received Eureka and Star Performer of the Month awards seven to eight times.
- Awarded twice with Champion Award for two consecutive years from 2022 to 2023.
Personal Information
- Total Experience: 7 years 7 months
- Father's Name: Ravinder Kumar
- Date of Birth: 09/17/92
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- Received Eureka and Star Performer of the Month awards eight times.
- Awarded twice with Champion Award for two consecutive years from 2022 to 2023.
Timeline
HR Payroll Specialist
Teleperformance Global Business Pvt. Ltd.
11.2020 - 03.2025
Bachelor of Arts - Programme
Delhi University
05.2020 - 03.2025
Process Associate
IGT Solutions Pvt. Ltd.
12.2017 - 08.2019
Senior Secondary Education -
CBSE Board
12.2017 - 08.2019
Sr. Customer Service Associate
Intelenet Global Services (Serco BPO Pvt. Ltd.)
05.2015 - 12.2016
Secondary Education -
CBSE Board
01.2008 - 01.2010
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