Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Akshay Kumar Singh

Summary

Dynamic sales leader with a proven track record at Fynd, driving revenue growth through strategic partnerships and team management. Expert in CRM implementation and stakeholder engagement, achieving Rs 30 crore+ in new acquisitions. Recognized for enhancing sales efficiency and fostering strong client relationships, ensuring high customer satisfaction and retention.

Overview

9
9
years of professional experience

Work History

Sales Lead

Fynd - Reliance Retail
10.2022 - Current
  • Company Overview: (SaaS, DaaS, PaaS, GaaS)
  • Managed a team of business consultants, inside sales executives and customer success associates, while personally engaging in enterprise business operations.
  • Developed and executed sales strategies aligned with company objectives.
  • Led and trained sales and customer success teams to exceed revenue targets while managing P&L.
  • Established strategic partnerships to enhance offerings and expand market reach.
  • Fostered strong client connections, improving NPS and customer satisfaction.
  • Monitored monthly and quarterly performance trends, implementing corrective actions as needed.
  • Collaborated with internal stakeholders to enhance process automation and increase productivity.
  • Migrated brands from alternative platforms to Fynd, achieving target of Rs 30 crore+ for new acquisitions in FY 2024-25.

Director : Sales

BIK.AI formerly known as Bikayi
07.2021 - 09.2022
  • Company Overview: (SaaS, MarTech)
  • Led a team of 250+ SDR's in Inside sales & getting hands onto the SMB and Enterprise Business with Ecommerce/D2C Brands in India & United States
  • Recruited team of Sales Hunter's and Product Specialists
  • Trained the Team on Product and other soft skills
  • Set up processes to improve the quality of sales through Training/Planning/Strategy
  • Implemented software such as Salesforce CRM, Knowlarity, which resulted in increased sales efficiency by 50%: Managed P&L
  • Ensure every salesperson achieves their monthly targets, there is enough pipeline for every Financial Quarter, we as a unit hit the GOAL
  • Worked actively with CSMs to improve success scores and retention resulting in increased subscription/renewals revenue
  • Coordinated with Cross Platform divisions with process level Automation to improve efficiency & promoting up cross selling
  • Got promoted twice within a period of one year for raising the monthly revenue from 12000$ to 7,80,000$ (Team Lead< AssociateDirector
  • Partnered with TATA Group and my team was given a responsibility of selling Bikayi's solutions to TATA GROUP's client base of 1,20,000 merchants

Manager : Sales

Whitehat Jr
10.2020 - 07.2021
  • Company Overview: (Ed-Tech)
  • Geographic Region - India, US
  • Provided training, help, and second voice to the 12 sales advisors to help them achieve their targets
  • Developed rebuttals for the evolving customer queries and train the team members on the same
  • Set goals and measure/audit performance of each team member to ensure productivity and 100% compliance to processes for each team members
  • Ensure every salesperson achieves their monthly targets and we as a unit hit the GOAL
  • Recognized as the recipient best team leader award for 14 consecutive weeks within a 10 months time

Business Development Specialist

Hiferk Technologies Pvt. Ltd. (Go Speedy Go)
05.2016 - 07.2019
  • Company Overview: (Go Speedy Go) (Automotive)
  • PROJECT - Franchise Development
  • Identify and Research potential markets to launch new franchise opportunities in the selected market
  • Meeting the new Entrepreneurs, giving presentation about the franchise and understanding their requirements
  • Finalize the deal with franchisee by negotiating terms and conditions
  • Responsible from launch to development of the new franchise
  • Maintained the Corporate Relations of the company. Met different corporate (B2B), understood their requirements and accordingly provided solution for their car services
  • Credited with successful launch and development of more than 500 Franchise in the given locations
  • Identified and partnered with franchise affecting Rs. 150 million in revenue
  • Redesigned the operating model from call-based system to app-based system (affected 30% revenue growth)
  • Co-organized 3 marketing campaigns with total 40 L budget in partnership with CEAT and MRF tyres

Education

PGDM - Marketing & Business Analytics

Jagannath International Management School
Delhi
07-2021

B.Tech. - Electrical Engineering

BBDNIIT
Lucknow
06-2016

Skills

  • CRM platforms: Freshworks, Hubspot, Salesforce, Zoho
  • Microsoft Excel and PowerPoint
  • Communication tools: Salesken, Knowlarity, Exotel
  • Automation and integration: Zapier, Boltic
  • Project management: Asana Box, Zira
  • Image processing: Pixelbin
  • AI assistance: ChatGPT
  • Active listening skills
  • Multitasking abilities
  • Team management expertise
  • Rapid learning capacity
  • Time management proficiency
  • Stakeholder engagement
  • Sales strategy
  • Account management strategy

Extracurricular Activities

Womenite, Campaign Specialist, 04/01/20, 06/30/21, Assisted in increasing online engagement represented, Participated and Promoted other awareness campaigns, Raised funds for betterment of unprivileged women Humanity Welfare Council, Fundraiser, 10/01/20, 12/31/20, Worked on 'Project Cure', a fundraiser campaign (Coronavirus Relief Fund) in collaboration with milaap.org, To keep a check that online and offline awareness drives are in full swing, Raised Rs. 1,98,000 for unprivileged people who were affected badly by Covid'19

Timeline

Sales Lead

Fynd - Reliance Retail
10.2022 - Current

Director : Sales

BIK.AI formerly known as Bikayi
07.2021 - 09.2022

Manager : Sales

Whitehat Jr
10.2020 - 07.2021

Business Development Specialist

Hiferk Technologies Pvt. Ltd. (Go Speedy Go)
05.2016 - 07.2019

PGDM - Marketing & Business Analytics

Jagannath International Management School

B.Tech. - Electrical Engineering

BBDNIIT

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Akshay Kumar Singh