AKSHAY LM
Software Engineer
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Business Analyst(Customer Service Trainee)
Benchmark ESG
Bangalore
12.2022 - Current
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Resolved project issues by testing, diagnosing and accurately documenting problems, worked closely with development team to identify, troubleshoot and implement solutions.
- Used advanced Excel and Tableau to capture data and created reports/dashboards for leadership to show trends, KPI's.
- Investigated and resolved accounting, service and delivery concerns.
- Lead/participated in regular project meetings to ensure project progress, adherence to project plan , milestones and deliverables.
- Draft and maintain business requirements and align them with functional and technical requirements.
Education
Bachelor of Technology - Computer Science And Engineering
Presidency University
Bangalore,India 07.2018 - 11.2022
High School - Computer Science And Programming
Alva's Pre University
Mangalore,India 06.2016 - 04.2018
Skills
Verbal and written communication
Problem Solving
Customer Service
Sql
Statistics
Business Management
Ms Excel
Key Performance Indicators
Accomplishments
- Collaborated with cross-functional teams to develop and implement a new customer segmentation model, resulting in a 25% increase in customer satisfaction
- Consistently demonstrated a positive attitude, strong work ethic, and willingness to go above and beyond to provide excellent customer service.
- Successfully resolved complex customer inquiries and complaints, resulting in a 90% satisfaction rating from customers.
Certification
Business analysis and process management