Akshay Mahadev Gite
IT Support Engineer L2
Bhiwandi,MH
Summary
Dedicated IT Support Engineer with over 5+ years of experience providing comprehensive technical assistance in diverse IT environments. Adept at troubleshooting hardware and software issues, implementing system upgrades, and ensuring optimal performance across networks. Proven ability to communicate effectively with clients and team members to identify problems and deliver timely solutions. Proficient in a wide range of IT systems with a commitment to staying updated on emerging technologies and industry best practices. Committed to delivering exceptional customer service and contributing to the efficiency and success of IT operations.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Language
Work History
IT Executive
Flipkart Internet Private Limited
Bhiwandi, Maharashtra
04.2024 - Current
- Performed advanced troubleshooting of LAN/WAN issues, IP conflicts, and slow network performance using tools like ping, tracert.
- Handled VPN configuration and support for remote users, including SSL/IPSec tunnels and MFA integration.
- Diagnosed DNS and DHCP service issues on Windows Server and network appliances.
- Maintained accurate network documentation including IP schemes, cabling diagrams, and rack layouts.
- Resolved escalated hardware/software issues across Windows 10/11 and macOS platforms.
- Managed user accounts, permissions, and password policies in Active Directory and Office 365 Admin Center.
- Performed disk cleanups, registry fixes, and driver updates to enhance system performance.
- Logged, tracked, and closed tickets using ITSM platforms like Genie Tool as per SLA.
- Provided documentation and user training for frequently occurring issues and basic IT usage.
System Engineer
Flipkart Internet Pvt Ltd
Bhiwandi, Maharashtra
06.2020 - Current
- Diagnosed and resolved common network issues such as IP conflicts, slow connectivity, and intermittent disconnections.
- Troubleshot DNS and DHCP issues, including name resolution failures and IP assignment errors.
- Resolved Wi-Fi connectivity problems, SSID mismatches, and weak signal issues.
- Assisted users with VPN connectivity, verifying tunnel status and user credentials.
- Coordinated with ISP for link issues, outages, or bandwidth degradation.
- Resolved hardware issues including RAM faults, hard drive failures, display and boot problems.
- Troubleshot software-related issues like application crashes, slow performance, and OS errors.
- Provided remote and on-site support using tools like TeamViewer, AnyDesk, and Remote Desktop.
- Diagnosed and resolved printing issues including driver conflicts and network printer setup.
- Performed system imaging, formatting, and OS installation using bootable media or deployment tools.
- Maintained IT inventory and tracked asset movement for end-user systems.
- Logged tickets, maintained documentation, and closed issues as per SLA guidelines.
Desktop Engineer
Impact Infotech
Mumbai, Maharashtra
07.2016 - 11.2017
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.
- Implemented robust backup strategies to safeguard critical data from loss or corruption due to hardware failures or security breaches.
- Developed schedule for software maintenance and updates.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
S.S.C -
Maharashtra Board
Diploma - undefined
MSBTE
B.E - Computer
Mumbai University
Skills
Expertise in diagnosing and resolving hardware, software, and network issues
Proficiency in using diagnostic tools and techniques to identify root causes
Able to configure and troubleshoot network settings and ensure reliable network connectivity
Skilled in diagnosing up and repairing issues related to desktop and laptop computers, including hardware components like CPUs, motherboards, and hard drives
Expertise in setting up and troubleshooting peripherals such as printers, scanners, keyboards, mice, and monitors
Capable of installing and maintaining hardware components, including upgrades and replacements
Proficient in using diagnostic tools to identify and resolve hardware failures and performance issues
Additional Skills
- Basic SQL certification from Skill Nation.
- Basic Power BI Certification from Skill Nation.
- OS Installation.
Personal Skills:
- Being an optimist, I can eradicate problems without pressure.
- Quest to learn new things and hard worker.
Timeline
IT Executive
Flipkart Internet Private Limited
04.2024 - Current
System Engineer
Flipkart Internet Pvt Ltd
06.2020 - Current
Desktop Engineer
Impact Infotech
07.2016 - 11.2017
Diploma - undefined
MSBTE
B.E - Computer
Mumbai University
S.S.C -
Maharashtra Board