Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
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Akshay Manohar Rao

Akshay Manohar Rao

Bangalore

Summary

Strategic Operations Head with background in optimizing productivity and enhancing profit margins. Known for strengths in leadership, operational efficiency, and streamlining processes. Have led teams to achieve goals and consistently driven growth in previous roles. Possess exceptional skills in strategic planning, project management, and team coordination.

Overview

9
9
years of professional experience

Work History

Senior Operation Executive

Hipship Online Service Pvt Ltd
Bangalore
08.2022 - Current
  • Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
  • Coordinated with other departments to ensure the smooth workflow of projects and tasks.
  • Collaborated with the management team to develop long-term business objectives and plans.
  • Analyzed data related to operational performance metrics, such as cost savings, productivity levels, and customer satisfaction rates.
  • Provided guidance and support to subordinate staff in order to maximize their individual potentials.
  • Resolved conflicts among employees or customers efficiently, while maintaining a positive working environment.
  • Managed vendor relationships to negotiate favorable terms and maintain service quality.
  • Analyzed existing operations and identified areas of improvement while developing solutions to increase productivity.

Sr.Executive (Cluster Manager)

Xpressbees logistics
Bangalore
09.2021 - 08.2022
  • Developed and implemented strategies to improve reverse logistics processes.
  • Analyzed customer feedback to identify areas for improvement in the returns process.
  • Created reports on product returns, and worked with other departments to analyze data and develop solutions.
  • Assisted in developing policies related to reverse logistics operations.
  • Conducted regular audits of the warehouse's returning area for safety purposes.
  • Organized training sessions for staff members responsible for handling product returns.

Cluster Manager First / Mid / Last Mile

Delhivery.com
Bangalore
05.2020 - 08.2021
  • Conducted regular meetings with staff to review progress, discuss challenges, and identify areas for improvement.
  • Coordinated resources across the cluster to ensure efficient delivery of services.
  • Identified the training needs of staff within the cluster and implemented appropriate development plans accordingly.
  • Participated in recruitment activities, such as interviewing potential candidates for positions within the cluster.
  • Completed a thorough root cause analysis on failures and quality-controlled repair activities.
  • Monitored and reported on key performance indicators (KPIs) to senior management.
  • Collaborated with the HR department to address staffing and employee relations issues.
  • Completed a thorough root cause analysis on failures and quality-controlled repair activities.

ZTL

Big Basket
Bangalore
10.2019 - 05.2020
  • Managed inventory levels to ensure availability of products for customers.
  • Identified trends in customer feedback and reported them to management team.
  • Created reports on order volume, revenue, and other key metrics related to online ordering.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted teammates with daily tasks during peak periods.
  • Coordinated with tailors and alteration services to ensure perfect fit for clients' purchases.

Team Leader Last Mile

Delhivery.com
Yelahanka
10.2017 - 01.2019
  • As a Team Leader in Delhivery Pvt Ltd I was been handling 25+ FE in Last mile, Inbound outbound process, dispatching, misrouting, audit, transportation, Cash reconciliation, NDR calls and solving the customer quarry, RTO, LMA and adhoc
  • MIS report updating the there daily matrix
  • Visiting the DC and have a audit and clearing the load, Hiring the on role and off role manpower as per requirement
  • Controlling the CPS on Hiring the cargo vehicle and manpower
  • Clearing the choke dc and clearing the issue
  • Controlling the over all ageing and clearing day to day fresh pickup
  • Controlling 15 service center with 80 pincode
  • Managing the client and booking there Quarry
  • Providing vehicle for FTL and PTL
  • Payments and billing for the client
  • FM till LM warehouse hiring and planning for Himalay wellness company, United Spirits Limited as a vendor
  • Analyzing the projected volume and business for the upcoming FY

Inventory Executive First Mile & Videographer Asst

Ajio.com
BTM Layout
10.2016 - 06.2017
  • Company Overview: Reliance
  • As Videography at ajio.com then later seeing my interest in inventory then they promoted me and in Lakme fashion week 2017 in Mumbai as Inventory Exec
  • Also been appointed for Ajio Warehouse for First mile (Fulfilment center) where for the first time I was asked to handle 20+ Picker's and auditing
  • Reliance

Education

Commerce - Business Administration and Management

GITAM UNIVERSITY
Bangalore
01.2018

HEBA -

GOVERMENT PU COLLEGE, YELAHANKA
Yelahanka, Karnataka
01.2013

SSLC -

ST. PHILOMENA'S ENGLISH SCHOOL
01.2011

Skills

  • Operational efficiency – strong ability to streamline processes, reduce bottlenecks, and improve overall productivity
  • Leadership and team management – skilled at leading cross-functional teams, mentoring staff, and fostering a collaborative work culture
  • Strategic planning – experienced in aligning day-to-day operations with long-term business goals
  • Problem-solving and decision-making – quick to identify issues and implement effective, data-driven solutions
  • Process improvement – strong background in implementing SOPs, automation, and continuous improvement initiatives
  • Vendor and client management – proven ability to manage key partners, suppliers, and stakeholders to ensure smooth operations
  • Analytical and data-driven approach – proficiency in analyzing KPIs, operational metrics, and financial data to optimize performance
  • Crisis and risk management – calm under pressure, skilled in handling escalations, and mitigating risks proactively
  • Adaptability – comfortable working in fast-paced environments with changing business needs
  • Communication and collaboration – excellent at coordinating across departments and ensuring smooth information flow

Disclaimer

I hereby declare that the information given above is true and to the best of my knowledge., Bangalore, Rao Akshay Manohar

Languages

  • English
  • Kannada
  • Hindi
  • Marathi

Personal Information

  • Father's Name: Manohar Rao
  • Date of Birth: 18/10/93
  • Gender: MALE
  • Nationality: Indian

Timeline

Senior Operation Executive

Hipship Online Service Pvt Ltd
08.2022 - Current

Sr.Executive (Cluster Manager)

Xpressbees logistics
09.2021 - 08.2022

Cluster Manager First / Mid / Last Mile

Delhivery.com
05.2020 - 08.2021

ZTL

Big Basket
10.2019 - 05.2020

Team Leader Last Mile

Delhivery.com
10.2017 - 01.2019

Inventory Executive First Mile & Videographer Asst

Ajio.com
10.2016 - 06.2017

Commerce - Business Administration and Management

GITAM UNIVERSITY

HEBA -

GOVERMENT PU COLLEGE, YELAHANKA

SSLC -

ST. PHILOMENA'S ENGLISH SCHOOL

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Akshay Manohar Rao