Akshay Mishra

• Conducted comprehensive requirement gathering sessions with stakeholders to capture business needs.
• Managed end to end requirement life cycle till migration phase completion ensuring effective communication and alignment between stakeholders, development and testing teams.
• Coordinated and facilitated UAT sessions, working closely with end-users to ensure delivered solutions met their requirements.
• Provided crucial functional support during both dev and QA testing phases ensuring seamless integration and adherence to project objectives.
• Created and maintained comprehensive project documentation, including requirement specifications, user guides, and training materials.
• Managed completion of Release-related artifacts including endorsements for Security endorsements, Operational Risk Assessment, Data Impact Assessment, Architectural Impact Assessment etc.

• Responsible to analyze customer requirements and translate into business requirements for system.
• Led analysis and documentation of business requirements for Leasewave loan origination system.
• Collaborated with developers and QA team to test and implement updates to LOS and LMS systems to address customer feedback and improve system performance.
• Writing User stories based on requirements and to ensure precise implementation of same during product development life cycle.
• Developed training materials and conducted training sessions for internal and external stakeholders on LOS functionality, including loan origination, servicing, and reporting
• Worked on 3 Major Performance Tuning/Feature projects as well as delivery projects with outcome being excellent client satisfaction.
• Raising Potential Issues on JIRA both while testing and deep diving into Lease/loan Product domain.

• Led retail branch banking operations team of customer service ops and cashiers by additionally serving as head authorizer of RTGS,NEFT and cash transactions using Finacle core banking solution.
• Served as SPOC for timely resolution of day to day customer queries to ensure adherence to SLAs & defined TAT.
• Assisted in Microfinance Loan operations ensuring timely sanction and disbursements to be processed by Ops Team.
• Achieved 85-100% FTR (First Time Right) ratio consecutively for 3 months over whole region.
• Educated customers on knowledge of bank's products and 3rd party products like CASA, Insurance, Mutual Funds,Credit cards, Internet/Mobile Banking etc.
• Ensured CASA balance deepening and increased upsell of bank liability products like General/Health/Life Insurance.
• Ensured adherence to laid down guidelines and overall branch compliance as prescribed by RBI.
• Led Branch Audits single handedly for both Sales & Operations.
• Responsible for maintaining best operational practices by strictly adhering to laid down banking guidelines prescribed by RBI.
• Effectively corrected Microfinance Banking processes in terms of guidelines and compliance.
• Ensure timely CTS cheque Clearing for branch outward cheques to be cleared in association with HDFC Bank.

• Lead overall CTS & NON CTS clearing & settlements for all Axis branches (32) in the city as well as for nearby rural areas.
• Headed the Digital Banking & general banking awareness initiatives by the branch to ensure smoothness & increased operational efficiency
• Effectively handled daily branch banking operations by ensuring timely processing of RTGS,NEFT,Cash transactions.
• Served as SPOC for timely resolution of day to day customer queries regarding Savings/Current Account,Schedule of charges.
• Accountable for attending Paper to follow (P2F) clearing session on daily basis for physical representation of interbank cheques.
• Ensured daily manual and online reconciliation of clearing activities as well as NOSTRO account with other banks.
• Maintained overall branch compliance(operational) and timely completion of daily banking guidelines including locker operations and ATM cash audit on monthly basis

Responsible for acquisition of new clients (New to Bank clients) for business and service purposes.

Achieved CASA & third party product's cross – selling targets including LI, GI, FD, Mutual Funds, etc.

Client Servicing with additionally ensuring excellent branch lobby experience.

Deepening of CASA value of all the clients of the bank Raise Request & Complaints on behalf of the customers in CRM.

Ensure adequacy in overall branch compliance and regulation as well as in locker operation