Akshay MJ
Hyderabad
Summary
Resourceful Recovery Collector known for high productivity and efficiency in task completion. Possess specialized skills in debt negotiation, account reconciliation, and regulatory compliance which ensure successful recovery efforts. Excel in communication, problem-solving, and adaptability, using these soft skills to navigate challenging conversations and secure positive outcomes.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
3
3
years of professional experience
Work History
Recovery Collector
Synchrony financial
Hyderabad
07.2021 - Current
- Identified delinquent accounts and determined appropriate course of action to recover past due payments.
- Developed payment plans with customers in order to facilitate timely payments on delinquent accounts.
- Analyzed customer financial information to determine ability to pay, while also considering customer's personal circumstances.
- Negotiated settlements with customers in an effort to resolve outstanding balances.
- Researched account activity and maintained accurate records of collection efforts.
- Assessed customer disputes, investigated discrepancies, and provided resolutions as needed.
- Provided advice and guidance to customers facing financial hardship or other difficulties that prevent them from making payments on time.
- Participated in weekly meetings with management team regarding performance goals and strategies for successful collections.
- Adhered to all applicable state laws governing debt collection practices.
- Utilized various software programs related to collections including but not limited to Excel, Word, Outlook.
Education
Some College (No Degree) - Bbm
Kendriya Vidyalaya
Vishakapatnam And Hyderabad Skills
- Goal-Oriented
- Stress Tolerance
- Negotiation
- Collections best practices
- Performance Improvements
- Patience and Persistence
- Customer research
- Payment Acceptance
Languages
English
Proficient
C2
Hindi
Advanced
C1
Telugu
Upper Intermediate
B2
Tamil
Intermediate
B1
Timeline
Recovery Collector
Synchrony financial
07.2021 - Current
Some College (No Degree) - Bbm
Kendriya Vidyalaya