Akshay Mohan
Kochi
Summary
Adept at driving customer satisfaction and managing client relationships, I leveraged my interpersonal and technical skills at SS Bike Studio to enhance service coordination and workshop operations. My background in sales, underscored by a proven track record at Oxygen Digital Shop, showcases my ability to blend sales expertise with essential technical knowledge, ensuring seamless operations and client contentment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
SS Bike Studio
Chengamanad
01.2023 - Current
- Managed spare part purchasing
- Supervised workshop operations
- Maintained customer relationships
- Handled accounts and cash collection
Sales consultant
Oxygen Digital Shop
Edappally
01.2021 - 01.2023
- Processed orders and transactions
- Handled escalated customer issues
- Conducted customer feedback surveys
- Provided detailed product information
- Ensured customer satisfaction
Education
HSE (Plus Two) -
National Institute of Open Schooling
Ernakulam01.2020
Diploma - Heavy Equipment Maintenance Engineering
PSN Constructions (KITCOASSOCHAM)
Ernakulam01.2018
ITI - Mechanic Diesel
Balanagar Technical Institute
Ernakulam07.2017
SSLC - Kerala State Board of Public Examinations
ACSEMHSS
Kaloor01.2014
Skills
- Sales and Customer Service
- Client Relationship Management
- Communication and interpersonal skills
- Teamwork and collaboration
- Computer Skills (Basic)
- Technical Knowledge (Diesel Engine Maintenance, Heavy Equipment Maintenance)
- Time management and organization
- Lite Motor Vehicle License, Forklift License, Crane License (Indian)
Certification
- Basic Computer Course, Balanagar Technical Institute
- Junior Mechanic - Hydraulics Engineering, PMKVY, 2018
Languages
- Malayalam
- English
- Hindi
- Tamil
Personal Information
- Date of Birth: 07/10/98
- Gender: Male
- Nationality: Indian
Location
Ernakulam
Timeline
Service Coordinator
SS Bike Studio
01.2023 - Current
Sales consultant
Oxygen Digital Shop
01.2021 - 01.2023
- Basic Computer Course, Balanagar Technical Institute
- Junior Mechanic - Hydraulics Engineering, PMKVY, 2018
HSE (Plus Two) -
National Institute of Open Schooling
Diploma - Heavy Equipment Maintenance Engineering
PSN Constructions (KITCOASSOCHAM)
ITI - Mechanic Diesel
Balanagar Technical Institute
SSLC - Kerala State Board of Public Examinations
ACSEMHSS
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