Akshay Nair

Providing SaaS solution to hospitals to advance U.S. healthcare by engaging patients through the SaaS platforms.

• Developed valuable connections with customers through virtual meetings by leveraging organisational strengths
• Enhanced customer relations by implementing strategic advocacy efforts.
• Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client.
• Prepare regular reports for clients via existing analytics suite.
• Conduct preventative account maintenance activities with clients based on product usage trends and key performance indicators.
• Update and maintain client whitespace and reporting.
• Manage inbound client requests via email and Salesforce queue management
• Update frontend and backend configurations to meet client requirements.
• Educate client staff on navigating dashboards and interpreting analytics reports.
• Facilitate sessions for new employees on product features and company workflows.
• Maintained detailed records of customer interactions within CRM system
• Achieved 60% revenue growth from Existing clients
• Successfully maintained a 92% client retention rate.

SaaS-based, comprehensive F&B solutions for B2B clients across India.

• Expert in demonstration for SaaS products
• Executed new acquisitions through the generation of leads via outbound and inbound channels.
• Strengthened customer loyalty and developed strong relationships.
• Conducted extensive competitor market analysis.
• Supervised a group of 8, ensuring quarterly targets were achieved.
• Increased sales volume through upselling and cross-selling
• Generated business leads from customer referrals.

Logistics and Supply Chain

• Managed B2B sales for Express division in Pune Region.
• Onboarded 20 new Partners generating over 1 crore in business.
• Streamlined onboarding processes for E-commerce clients in Pune.
• Achieved a 20% increase in revenue.
• Expanded customer base by identifying prospects through cold calls.
• Consistently met monthly sales goals.

Manufacturing and Exporting of Paper Product.

• Recognized as top-performing intern.
• Secured additional business prospects within the North American market.
• Conducted market research on paper product exports in North America, Africa, and Gulf countries.
• Enhanced business prospects by 20% with effective internet marketing.
• Initiated and maintained a comprehensive client database through cold calling.