Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
COURSES
Timeline
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AKSHAY N

Bengaluru

Summary

Dynamic professional with expertise in fraud detection and KYC compliance, honed at Epifi Technologies. Proven track record in risk assessment and innovative problem-solving, leading cross-functional teams to resolve complex issues. Adept at enhancing operational efficiency and fostering collaboration, ensuring adherence to regulatory standards while driving continuous improvement.

Overview

7
7
years of professional experience

Work History

Banking Risk Operations

Epifi Technologies Private Limited
Bengaluru
06.2023 - Current
  • KYC Ticket Escalation: Manage incoming KYC-related tickets, conducting thorough analysis to identify discrepancies or incomplete documentation within customer profiles. Apply established escalation protocols, determining criteria for cases needing further investigation or specialized expertise.
  • Transaction Monitoring and Analysis: Implement transaction monitoring protocols to detect and analyze potentially suspicious activities or transactions. Conduct in-depth analysis of transactional data, utilizing monitoring tools to identify patterns, anomalies, or potential risks.
  • Collaborative Escalation Resolution: Collaborate with cross-functional teams, escalating cases involving suspicious transactions or complex KYC issues to senior analysts, compliance officers, or management. Communicate effectively with internal stakeholders, providing comprehensive case details and recommendations for resolution.
  • Specialized Expertise and Compliance Adherence: Utilize specialized knowledge in transaction analysis and fraud detection to assess escalated cases involving potential risks or suspicious activities. Ensure adherence to AML/CDD regulations, internal policies, and best practices during the resolution process.
  • Documentation, Reporting, and Audit Readiness: Maintain meticulous records of escalated cases and suspicious transactions, documenting steps taken and decisions made during the resolution process. Prepare detailed reports on escalated cases and suspicious transactions, contributing to regulatory compliance and audit readiness.
  • Continuous Improvement and Training: Identify opportunities to enhance transaction monitoring processes, improving efficiency and effectiveness in detecting suspicious activities. Participate in training sessions to update knowledge on evolving compliance standards, contributing to the team's proficiency in both KYC and transaction monitoring.

Investigation Specialist I

Amazon
Bengaluru
09.2019 - 06.2023
  • Led end-to-end investigations of customer accounts for fraud and risk, evaluating suspicious activity to mitigate e-commerce threats.
  • Handled complex chargeback disputes by gathering evidence, defending transactions, and ensuring data security compliance.
  • Collaborated with financial institutions to recover funds and minimize revenue loss through proactive dispute resolution strategies.
  • Ensured compliance with card network rules, maintained thorough documentation, and improved win rates through root cause analysis of disputes.
  • Onboarded new payment processors into Amazon’s chargeback system while coordinating with cross-departmental stakeholders.
  • Acted as liaison between program and operations teams, facilitating new launches and updates affecting workflows.
  • Provided exceptional email support to customers, resolving concerns and fostering trust through effective communication.
  • Mentored team members by creating onboarding frameworks and leading skill-building sessions to enhance performance.

Operational Representative

Concentrix Daksh
Bengaluru
03.2018 - 08.2019
  • Investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed upon turnaround times and standards of quality.
  • Reviewed graphic, controversial, and offensive video content in line with YouTube's community guidelines.
  • Analyzed and reviewed user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system.

Education

Bachelor of Commerce -

University of Kerala
THIRUVANANTHAPURAM
05.2014

Higher Secondary School -

Kendriya Vidyalaya AFS
THIRUVANANTHAPURAM
03.2011

SSLC -

NSS Public School
THIRUVANANTHAPURAM
03.2009

Skills

  • Business development
  • Team leadership
  • Creative problem solving
  • Pressure management
  • Communication skills
  • Innovative thinking
  • Microsoft Office proficiency
  • Fraud detection and analysis
  • KYC compliance
  • Risk assessment

Languages

English, Tamil, Malayalam, Hindi

Hobbies and Interests

Reading, Writing Poem, Travelling, Cooking

Projects

ARS Consultancy, Started MSME under Govt of India & Provided Accounting and Legal services to various enterprises and various industries.

COURSES

Certified Professional Accounting, Tax study Centre

Timeline

Banking Risk Operations

Epifi Technologies Private Limited
06.2023 - Current

Investigation Specialist I

Amazon
09.2019 - 06.2023

Operational Representative

Concentrix Daksh
03.2018 - 08.2019

Bachelor of Commerce -

University of Kerala

Higher Secondary School -

Kendriya Vidyalaya AFS

SSLC -

NSS Public School

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AKSHAY N