AKSHAY N SINGH
Bangalore
Summary
Dynamic Customer Application Support Analyst with a proven track record of 5+ years at Operative Media, excelling in technical troubleshooting and customer service. Spearheaded project completions and critical issue resolutions, enhancing product features and customer satisfaction. Skilled in customer onboard and Customer training, I consistently deliver high-quality support, driving customer onboarding and satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Application Support Analyst
operative media
Bangalore
09.2019 - Current
- Provided technical support for a variety of products and services
- Lead some projects of setting up a entire new customer for our product with help of my team
- Building new database for customers from scratch
- Solved many show stopper critical issues, some with team efforts and some on my own
- Getting new customers on board by giving them demo of our products
- Worked closely with development to add new features to our product as per customer need and improve customer experience and our product as well
- Resolved customer inquiries via phone or web chat in a timely manner while maintaining high quality standards for service delivery
- Documented all interactions with customers through case management system (sales force) to ensure proper follow-up on unresolved issues
- Trained new team members and new customers as well on our product
Education
B.E - Electronics and communication
Global college of engineering
BangaloreDiploma - Electronics and communication
Dayanada Sangar Institution of Technology
BengaluruSSLC -
The new Cambridge high school
Bengaluru, KarnatakaSkills
- Troubleshooting
- Technical issues analysis and solving
- Training new customers
- Customer Support
- SQL database
- Versatrack software
- Salesforce software
- Jira software
- Windows
- Software Documentation
- Product documentation
- Networking
- Customer support needs assessment
- Application installations
- Customer service expert
- Product support
Accomplishments
- Had a opportunity to lead my team for a new project and successfully completed it within given time
- Solved most of show stopper issues alone and sometimes with help of my team
- Brought in many new customers by giving them demo of our product and thus improving company revenue
Hobbies and Interests
- Playing chess
- Cricket
- Going on bike rides
Timeline
Customer Application Support Analyst
operative media
09.2019 - Current
B.E - Electronics and communication
Global college of engineering
Diploma - Electronics and communication
Dayanada Sangar Institution of Technology
SSLC -
The new Cambridge high school
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