Highly organized and motivated Account Manager with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Established Account Manager gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Hi, I’m
Akshay Pai
Account Manager
Mumbai
Summary
Overview
7
years of professional experience
Work History
LinkedIn
Account Director
1 2024 - Current
Job overview
- Established strong relationships with clients, fostering trust and long-term partnerships for mutual success.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Increased client satisfaction by effectively managing account teams and delivering exceptional service.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Developed creative solutions to address unique client needs, leading to increased customer loyalty and retention rates.
- Secured new business through targeted prospecting efforts, expanding the company''s client base and market share.
- Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
- Exceeded sales targets consistently as Account Director, contributing significantly to the company's overall growth and profitability.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle to maintain solid customer base.
- Collaborated with internal teams to develop account strategy.
- Maintained current knowledge of evolving changes in marketplace.
- Consulted with businesses to supply accurate product and service information.
LinkedIn
Senior Sales Development Representative
01.2022 - 12.2023
Job overview
- Consistently outgrowing and exceeding individual targets (avg
- 130% /quarterly)
- Developing and executing sales strategies
- Potential customer acquisition and deal closure
- Initiating contact with potential customers through cold calling or promptly responding to their queries
- Identifying the customer needs and challenges and providing them with the appropriate solution
- Multi-threading to identify opportunities in another Line of Business (LoB) - Collaboration with cross-functional stakeholders
- Taking initiatives to learn new sales tools and training the internal team members.
BrowserStack
Business Development Executive
04.2021 - 12.2021
Job overview
- Identifying, qualifying, and securing business opportunities, coordinating business generation activities, developing customized targeted sales strategies
- Responsible for account development, cold calling, assessing client needs and identifying solutions
- Used a multi-channel approach to target the right personas
- Collaborated with cross-functional teams to improve customer service experience.
Renoir Consulting
Business Development Executive
11.2020 - 03.2021
Job overview
- Reaching out to CMD or Promoters of large organizations through cold calling, email outreach and arranging qualified meetings with the Regional BDD
- Generating meetings for the BDD’s and help to build their pipeline
- Conducting market research and research on the target companies
- Maintaining and updating the CRM
- Preparing weekly and monthly reports.
Marcus Evans
Senior Sales Executive
11.2017 - 09.2020
Job overview
- Rigorous market research for lead generation
- Identifying the customer requirement and selling Strategic Business Summits to the “C” level executives in MNC’s across Asia-Pacific & ANZ Region
- Achieving the assigned KPI / sales objectives and driving revenue growth - Developing a robust good quality lead pipeline by creating a network with partners, customers, internal and external stakeholders
- Building & maintaining existing customer relationship by improving service level and customer satisfaction and expanding company offerings - Generating data reports on a monthly / quarterly basis, monitoring the sales cycle.
Education
University of MumbaiMumbai
MBA from Sales And Marketing
04.2001
University Overview
Skills
Account relationship management
Details
Details
Mumbai, IndiaAwards and Accomplishments
Awards and Accomplishments
- Got a skip level promotion to Account Director from Senior Sales Development
- Nominated as Top SD at LinkedIn Iconic Awards 2024
- Awarded ‘Top SD’ at the LinkedIn Iconic Awards 2023
- Placed 2nd in the Global SD Ambassador’s program at LinkedIn
- Awarded ‘Top Sales Executive’ (5 times), by Marcus Evans Group under ‘Divisional Top Sales Awards’
Timeline
Senior Sales Development Representative
LinkedIn
01.2022 - 12.2023
Business Development Executive
BrowserStack
04.2021 - 12.2021
Business Development Executive
Renoir Consulting
11.2020 - 03.2021
Senior Sales Executive
Marcus Evans
11.2017 - 09.2020
University of Mumbai
MBA from Sales And Marketing
04.2001
Account Director
LinkedIn
1 2024 - Current
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