Result-driven professional with 18 years' experience in General Administration & facilities, Soft services, Procurement, Assets Management, Site Security, People Management, Team Building, Space Management, Travel Management, and Formulation of multiple policies. Strong work ethic and adaptability. Highly-motivated with exceptional interpersonal skills.
Hi, I’m
Akshay Panwar
Gurgaon
Summary
Overview
18
years of professional experience
Work History
Shining Start Outsource ServicesGurgaon
Head Facility Operations
06.2023 - Current
Job overview
- Facility management services across Pan India considering 300+ client with the manpower of 2500
- Planning for new account site transition budgeting and general operation
- Client meeting for enhancing the business
- Client meeting for feedback and regular improvements
- Team meeting and trainings for weekly updates and planning
- Implementation of various SOPs and process on ground for upgrading the facility operation
- Introducing the best practices for upgrading the facility operation
- Department budgeting and meeting the set benchmark as per market standard
- Submission the monthly P&L of individual client.
Blink commerce Pvt. Ltd.Gurgaon
Zonal Head– Admin and Facilities
02.2023 - 06.2023
Job overview
- Managing the ware house Administration and facility operations of dark store
- Project management of Dark store and facility operation
- Repair & Maintenance - Overlook facility refurbishment and implementation of new systems
- AMC/CMC for all critical assets such as UPS, Inverter, AC and DG
- Draft, implement and communicate admin related policies & procedures
- Dark store project planning and completion within the TAT
- Planning for new opening ware house and HUB assets calculation
- Coordination with team for day to day activity and ticket closing for dark store
- Provide MIS and Data Base for management reporting
- Third party management for ware house and dark store
- Implementation of various SOPs and process on ground
- Vendor management and negotiation.
Shadowfax TechnologiesGurgaon
Manager – Administration and IT Infra
06.2021 - 02.2023
Job overview
- General Office Administration, Facilities Management - Soft Services & Technical supervision, assets management
- Managing the ware house Administration, IT infra and facility management North and East total 6 ware house with 4-5 lac sqr feet area
- Managing 250 HUB administration and facility operation of North and East with the team of 20 people
- Coordination with vendor to manage the complete R&M and PPM of sorter machine
- Repair & Maintenance - Overlook facility refurbishment and implementation of new systems
- AMC/CMC for all critical assets such as UPS, Inverter, AC and DG
- Draft, implement and communicate admin related policies & procedures
- Assets Management entire ware house included IT infra
- Planning for new opening ware house and HUB assets calculation
- New DC and HUB project work management
- Utility management and liaising with local authorities
- Provide MIS and Data Base for management reporting
- Assets planning with centralized ops team
- Coordination with vendor for sorter R&M/ PPM management.
Cars 24 services Private Limited.Gurgaon
Manager – Administration
10.2018 - 06.2021
Job overview
- General Office Administration, Facilities Management - Soft Services & Technical supervision, Security, Catering, Parking management, assets management
- Repair & Maintenance - Overlook facility refurbishment and implementation of new systems
- AMC/CMC for all critical assets such as UPS, Inverter, AC and DG
- Draft, implement and communicate admin related policies & procedures
- Lease and Asset Management for 120 retail center, 30 parking yards and 4 support center across multiple locations South and North
- Event Management – Plan from start to finish according to requirements, budget and target audience
- Negotiate with vendors and suppliers for team events, meetings, conference, company off sites, town halls, family day, evening get- together etc.
- Employee/visitors travel within India and abroad through vendor travel portal for Flights, Cab and Hotel bookings
- Manage all vendors by identifying their performance metrics, analyzing it and making necessary changes in vendor association
- Overall budget management of office services & consumables and third party manpower costs
- Prepare and track facility budget
- Monitor expenses and payments
- Coordinate with growth team and landlords while managing fit-out from project initiation to completion
- This would include Vendor management, adherence to workplace ergonomics and cost containment, while ensuring timely completion of projects
- Maintain all statutory related documents like third party contractor documents, facility documents, etc.
Home Credit India Finance Pvt. Ltd.
Manager-Facilities Operation
10.2013 - 09.2018
Job overview
- Responsible for Facility Management Services at Zonal office, city offices covering 2.5 lakh square feet area
- Manage Travel Business with a billing of roughly 2 Cr per month
- Managing the administrative requirements of approx
- 3-4 thousand employees
- Budgeting, OPEX and CAPEX for the facility
- Cost optimization for the facility
- Setting up facilities based on the needs and requirements of the organization
- Provide MIS and Data Base for management reporting
- Liaison with Building Management for smooth operations
- Employees sitting planning and to keep a track on regular occupancy report
- Remotely managed the facility operation of all 42 city offices
- Proper handover taken from project team of city offices and managed the smooth facility operation
- Implementation of all related process and policies
- Regular organising fire drill proper coordination with BCP team for employee safety.
A 2 Z InfraservicesGurgaon
Assistant Manager-Facilities Operation
09.2009 - 10.2013
Job overview
- Site survey and prepare the budget sheet of soft services to operate the site operation
- Managed the facility management services at 80 to 90 sites in Delhi NCR with 400 to 500 ground level staff
- Arrange the housekeeping boy and pantry boy and trained them according the clients requirements
- To take care the all grievances of housekeeping team and provide the best solution
- Survey the premises before contact and planning of manpower and cleaning material, equipment according the given budget
- Implementation of SOP-Soft services and critical services
- Maintain the periodic cleaning schedules and checklist
- Regular training to housekeeping team for skill improvement
- Optimum utilization of manpower and optimization of cost
- Regular coordination with client for service satisfaction and invoice as well as payment related queries.
Hotel TajPalace New DelhiNew Delhi
Housekeeping Supervisor
01.2008 - 09.2009
Job overview
- Responsible for all aspects of the Housekeeping operations, including room, public areas, to maintain the service standard of guests areas
- The unique designs and finishes of the hotel mean a great deal of specialized cleaning spread over a vast area
- Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found, DND rooms etc)
- Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc
- Co-ordinate with the Front Office on releasing of rooms and special guest requests
- Coordination with flower room staff to manage the decoration and regular changes of specific flower arrangement
- Regular briefing of staff and allocation the area according the work capacity of individual and work pressure.
Hotel Le-Meridian-New Delhi
Housekeeping Supervisor
10.2006 - 01.2008
Job overview
- Responsible for all aspects of the Housekeeping operations, including room, public areas, to maintain the service standard of guests areas
- The unique designs and finishes of the hotel mean a great deal of specialized cleaning spread over a vast area
- Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found, DND rooms etc)
- Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc
- Co-ordinate with the Front Office on releasing of rooms and special guest requests
- Coordination with flower room staff to manage the decoration and regular changes of specific flower arrangement
- Regular briefing of staff and allocation the area according the work capacity of individual and work pressure.
Education
Institute of Hotel Management Delhi Pusa
Post-Graduation diploma in Hotel Management from Hospitality and Accommodation operation/Management
06.2006
University Overview
Chaudhary Charan Singh University Meerut
Bachelors of Science from PCM
04.2005
University Overview
Skills
- General Administration
- Vendor Management
- Housekeeping Management
- Procurement and Contract management
- Inventory Management
- Assets Management
- Soft services and R&M activity
- Project management
- Mobility/Transport Operation
- Facility Management
- Infrastructure Maintenance
- Costing Budgeting
- Space management
- Travel Management
Noteworthyhighlights
Noteworthyhighlights
- Cars24 Services Pvt. Ltd., Driving the project of energy conservation Pan India, prepared the automatic electricity bill calculator based on Weather and carpet area. Reduce the sanction load as per requirement.
- Home Credit India Pvt. Ltd., Arranged for visit of top management from HQ Prague Czech Republic 2015-17. Cost Control- Negotiation and reduction of cost of Printing and stationary material by 15%. Shifting of Major office with the capacity of 500 employees in Gurgaon during the refurbishment. Expansion of recruitment center in Gurgaon (8000 sqft). Handover taken from project of Zonal office Bangalore (1.2 lac sqft) and 30+ city offices across the country.
- Blinkit , Centralized vendor management of DG rental, with negotiated minimum OTC and standardized rent of DG and capacity across Pan India.
- Initiated and implemented the electrical safety in dark store project.
- Shining Start Outsource Service, Successfully managed with zero penality and escalation the Surajkund,2024 International craft fair, as the services provider of Haryana Tourism. The duration of this event was 18 days, managed with 250 housekeeping manpower, Daily footfall was 80K to 1 Lakh with Daily Indian Goverment VVIP visits.
Timeline
Head Facility Operations
Shining Start Outsource Services
06.2023 - Current
Zonal Head– Admin and Facilities
Blink commerce Pvt. Ltd.
02.2023 - 06.2023
Manager – Administration and IT Infra
Shadowfax Technologies
06.2021 - 02.2023
Manager – Administration
Cars 24 services Private Limited.
10.2018 - 06.2021
Manager-Facilities Operation
Home Credit India Finance Pvt. Ltd.
10.2013 - 09.2018
Assistant Manager-Facilities Operation
A 2 Z Infraservices
09.2009 - 10.2013
Housekeeping Supervisor
Hotel TajPalace New Delhi
01.2008 - 09.2009
Housekeeping Supervisor
Hotel Le-Meridian-New Delhi
10.2006 - 01.2008
Institute of Hotel Management Delhi Pusa
Post-Graduation diploma in Hotel Management from Hospitality and Accommodation operation/Management
Chaudhary Charan Singh University Meerut
Bachelors of Science from PCM
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