Akshay Patidar
Investment Banking-Cash Management services-Team Leader
Gandhinagar
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
1
1
Language
Work History
Team Leader
Bank Of America Continuum India Services Private L
08.2023 - Current
- CMS Wire Transfer Investigations provides cash management services for Merrill Lynch clients on inbound and outbound transactions.
- Individual will be responsible to play SME role across all products.
- Will be involved in liaising with multiple teams for meeting service level agreements, Handling Ad hoc Queries/Escalations raise by either internal or external team.
- Handle incoming ACH payments and ACH returns.
- Investigation and research on branch/client queries on incoming and outgoing wires.
- Maintain good rapport with business partners to resolve issues if any.
- Manage queues effectively/ Queue prioritization Partner closely with different teams and other internal and external stakeholders to resolve unexplained breaks.
- Respond on email queries from onshore and other departments. Manage reporting activities within deadline. Review daily key operational variable.
- Ensure adherence to SLA's /Metrics-Productivity, TAT and accuracy. Provide subject matter expertise on process.
- Assisting team on their day to day queries Monitor process group mailbox and respond to various inquiries pertaining to respective regions.
- Process journal to adjust customer accounts as required.
- Review MT103 instructions for incoming FX wires and advise if ML account is listed is valid
- Verifying and releasing Authenticate Swift messages to Counter party banks by Performing 4 eye.
- Reconciliation – This involves reconciliation of expected cash with actual cash and investigation & resolution of outstanding breaks.
- Investigating UTA, ROF, BCNR and Cancellation request of customers/remitter's.
- Ensuring daily EOD report sent to manager.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Team Developer
Bank Of America Continuum India Services Private L
12.2020 - 07.2023
- CMS Wire Transfer Investigations provides cash management services for Merrill Lynch clients on inbound and outbound transactions
- Manage Team workload distribution and structure to ensure consistent good performance
- Mentoring & training up juniors and new hires
- Effective and efficient booking of non-STP incoming wires of MXN, CAD and USD currencies through mainframe database application
- Handle incoming ACH payments
- Investigation and research on branch/client queries on incoming and outgoing wires
- Providing due diligent assistance to clients and BANA wire investigations, for quick resolution of client’s enquiries
- Giving confirmation to foreign exchange department on Incoming FX conversion after analyzing
- Processing trace, return, recall, amendment and cancellation requests per branch request
- Sending and receiving Swift MT199 messages to/from correspondent banks via wire investigations team for further course of action
- Work with sanctions/AML (Anti Money Laundering) teams if any wire is in hold for any further requirements from the client
- Perform AML/KYC due diligence client reviews on complex clients or transactions, including cross-border or HIGH-RISK customers
- Escalate to LOB if any recon breaks/overdraft in client’s account
- Passing Journal Entries to offset debit/credit recon breaks post validating all parameters advised by internal / external counter parties to ascertain information
- Present Month end dashboard to onshore team.
Process Associate
Tata Consultancy Services Ltd
08.2018 - 11.2020
- Working in CITI Bank Egypt process responsible for Fund transfer for Corporate Banking- Domain
- Processing the transfer of funds which includes MT 103, MT 202, MT 202 COV, MT 199
- Processing the transfer of funds which includes Local currency Outgoings and Incomings Payments which is been initiated in the Flexcube
- Processing foreign Currency Payments & cheques which is been initiated in Citidocs and Flexcube
- Booking deals on e-dealer and follow up with the treasury team to obtain rates
- Ensuring compliance with all AML laws, regulations, guidelines, written procedure; OFAC, customer/transaction monitoring
- Applying controls for MIFT (Manually initiated fund transfer)
- Verifying signature and screening the document for high value payments
- Sanction screening (OFAC)
- Preparing reports for the day to day activities and monthly metrics
- Coordinating with other departments like CitiService, Compliance team, Treasury & Trade groups for the smooth running of operations Core Applications – Flex cube, Recon Frontier, Systematic, Citidocs, Citi direct Other Applications – GBS (Global bank search), GI (Global Interdict), Business Object, Sanctions
- Working on complete KYC life cycle from Customer Identification Program, Customer Due Diligence, and Enhanced Due Diligence, Identifying the NATURE OF BUSINESS of client.
Finance Processor
Waste Management Ltd
08.2016 - 07.2018
- Transitioned the CBC Billing Process from Phoenix (AZ) to India Location and made the process streamlined
- As a Biller need to validate all billings before final proceeding
- Billing for all the LOB’s: RS, CM, RO and LF
- Invoice Processing: Validating, Counterchecking, reassessing & processing invoices as per different set of rules and contracts for different vendors & locations
- Complying with SOX procedures
- Participating in creation of SOP(Process Documents) to avoid the confusions related to process Retain the customized request like; Manual invoice, revised invoice, Payment history detail, checks verification, refund, CC Reversal
- Documented each and every billing for auditing purpose
- Training from onshore when it required
- Like; new implementation or changes in procedure of billing Playing a pivotal role of billing for accurate billing with accuracy to do optimal cash flow and submit invoices to clients for billing payment on time.
Education
MBA (Finance & Service) -
School of Economics Davv, Indore., DAVV
IndoreB.Com -
Vaishnav College of Commerce, Indore., DAVV
Skills
Good knowledge and hands on experience in MS Office/Excel
Good Knowledge on Payment systems and ACH payments
Hands on experience on Reconciliation
Eye for detail and out of box thinking
Good focus levels, ability to do multitask whilst maintain accuracy on transactions
Good written and oral communication skills
Quick learner and have good grasping skills Sound decision making skills
Result oriented individual with problem solving abilities
Highly adaptable and Flexible to work in night shift
Excellent interpersonal skills, Positive attitude, Team player
Strong Knowledge on Swifts like MT199, MT 299, MT192, MT103, MT202, MT202COV AND MT999
Accomplishments
- Received “Delivering results and Walking extra mile” award for providing good results.
- Received High five award in Bank of America for consistent performance.
- Received Bronze award in Bank of America for consistent performance.
- Received Silver Award in the Month of November 2023
Personal Information
- Father's Name: Suresh Patidar
- Date of Birth: 05/28/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all details stated above are true to the best of my knowledge.
Timeline
Team Leader
Bank Of America Continuum India Services Private L
08.2023 - Current
Team Developer
Bank Of America Continuum India Services Private L
12.2020 - 07.2023
Process Associate
Tata Consultancy Services Ltd
08.2018 - 11.2020
Finance Processor
Waste Management Ltd
08.2016 - 07.2018
MBA (Finance & Service) -
School of Economics Davv, Indore., DAVV
B.Com -
Vaishnav College of Commerce, Indore., DAVV