Akshay Patidar
Investment Banking-Cash Management services-Team Leader
Gandhinagar
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
1
1
Language
Work History
Team Leader
Bank Of America Continuum India Services Private L
08.2023 - Current
- CMS Wire Transfer Investigations provides cash management services for Merrill Lynch clients on inbound and outbound transactions.
- Individual will be responsible to play SME role across all products.
- Will be involved in liaising with multiple teams for meeting service level agreements, Handling Ad hoc Queries/Escalations raise by either internal or external team.
- Handle incoming ACH payments and ACH returns.
- Investigation and research on branch/client queries on incoming and outgoing wires.
- Maintain good rapport with business partners to resolve issues if any.
- Manage queues effectively/ Queue prioritization Partner closely with different teams and other internal and external stakeholders to resolve unexplained breaks.
- Respond on email queries from onshore and other departments. Manage reporting activities within deadline. Review daily key operational variable.
- Ensure adherence to SLA's /Metrics-Productivity, TAT and accuracy. Provide subject matter expertise on process.
- Assisting team on their day to day queries Monitor process group mailbox and respond to various inquiries pertaining to respective regions.
- Process journal to adjust customer accounts as required.
- Review MT103 instructions for incoming FX wires and advise if ML account is listed is valid
- Verifying and releasing Authenticate Swift messages to Counter party banks by Performing 4 eye.
- Reconciliation – This involves reconciliation of expected cash with actual cash and investigation & resolution of outstanding breaks.
- Investigating UTA, ROF, BCNR and Cancellation request of customers/remitter's.
- Ensuring daily EOD report sent to manager.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Team Developer
Bank Of America Continuum India Services Private L
12.2020 - 07.2023
- CMS Wire Transfer Investigations provides cash management services for Merrill Lynch clients on inbound and outbound transactions
- Manage Team workload distribution and structure to ensure consistent good performance
- Mentoring & training up juniors and new hires
- Effective and efficient booking of non-STP incoming wires of MXN, CAD and USD currencies through mainframe database application
- Handle incoming ACH payments
- Investigation and research on branch/client queries on incoming and outgoing wires
- Providing due diligent assistance to clients and BANA wire investigations, for quick resolution of client’s enquiries
- Giving confirmation to foreign exchange department on Incoming FX conversion after analyzing
- Processing trace, return, recall, amendment and cancellation requests per branch request
- Sending and receiving Swift MT199 messages to/from correspondent banks via wire investigations team for further course of action
- Work with sanctions/AML (Anti Money Laundering) teams if any wire is in hold for any further requirements from the client
- Perform AML/KYC due diligence client reviews on complex clients or transactions, including cross-border or HIGH-RISK customers
- Escalate to LOB if any recon breaks/overdraft in client’s account
- Passing Journal Entries to offset debit/credit recon breaks post validating all parameters advised by internal / external counter parties to ascertain information
- Present Month end dashboard to onshore team.
Process Associate
Tata Consultancy Services Ltd
08.2018 - 11.2020
- Working in CITI Bank Egypt process responsible for Fund transfer for Corporate Banking- Domain
- Processing the transfer of funds which includes MT 103, MT 202, MT 202 COV, MT 199
- Processing the transfer of funds which includes Local currency Outgoings and Incomings Payments which is been initiated in the Flexcube
- Processing foreign Currency Payments & cheques which is been initiated in Citidocs and Flexcube
- Booking deals on e-dealer and follow up with the treasury team to obtain rates
- Ensuring compliance with all AML laws, regulations, guidelines, written procedure; OFAC, customer/transaction monitoring
- Applying controls for MIFT (Manually initiated fund transfer)
- Verifying signature and screening the document for high value payments
- Sanction screening (OFAC)
- Preparing reports for the day to day activities and monthly metrics
- Coordinating with other departments like CitiService, Compliance team, Treasury & Trade groups for the smooth running of operations Core Applications – Flex cube, Recon Frontier, Systematic, Citidocs, Citi direct Other Applications – GBS (Global bank search), GI (Global Interdict), Business Object, Sanctions
- Working on complete KYC life cycle from Customer Identification Program, Customer Due Diligence, and Enhanced Due Diligence, Identifying the NATURE OF BUSINESS of client.
Finance Processor
Waste Management Ltd
08.2016 - 07.2018
- Transitioned the CBC Billing Process from Phoenix (AZ) to India Location and made the process streamlined
- As a Biller need to validate all billings before final proceeding
- Billing for all the LOB’s: RS, CM, RO and LF
- Invoice Processing: Validating, Counterchecking, reassessing & processing invoices as per different set of rules and contracts for different vendors & locations
- Complying with SOX procedures
- Participating in creation of SOP(Process Documents) to avoid the confusions related to process Retain the customized request like; Manual invoice, revised invoice, Payment history detail, checks verification, refund, CC Reversal
- Documented each and every billing for auditing purpose
- Training from onshore when it required
- Like; new implementation or changes in procedure of billing Playing a pivotal role of billing for accurate billing with accuracy to do optimal cash flow and submit invoices to clients for billing payment on time.
Education
MBA (Finance & Service) -
School of Economics Davv, Indore., DAVV
IndoreB.Com -
Vaishnav College of Commerce, Indore., DAVV
Skills
Good knowledge and hands on experience in MS Office/Excel
Accomplishments
- Received “Delivering results and Walking extra mile” award for providing good results.
- Received High five award in Bank of America for consistent performance.
- Received Bronze award in Bank of America for consistent performance.
- Received Silver Award in the Month of November 2023
Personal Information
- Father's Name: Suresh Patidar
- Date of Birth: 05/28/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all details stated above are true to the best of my knowledge.
Timeline
Team Leader
Bank Of America Continuum India Services Private L
08.2023 - Current
Team Developer
Bank Of America Continuum India Services Private L
12.2020 - 07.2023
Process Associate
Tata Consultancy Services Ltd
08.2018 - 11.2020
Finance Processor
Waste Management Ltd
08.2016 - 07.2018
MBA (Finance & Service) -
School of Economics Davv, Indore., DAVV
B.Com -
Vaishnav College of Commerce, Indore., DAVV
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