AKSHAY PATIL
Process Leader
Mumbai,MH
Summary
Process Lead with 6+ years of experience, progressing from Researcher to a team leadership role. Demonstrated expertise in leading teams, driving quality compliance, managing daily operations, and improving process efficiency. Recognized for mentoring team members, maintaining high quality standards, and ensuring consistent, accurate delivery across business processes.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
Hireright Background Screening India
03.2025 - Current
- Lead the team effectively during the team leader’s absence, ensuring seamless day-to-day operations.
- Monitor and track team performance metrics to maintain high-quality standards.
- Implement quality control measures to enhance overall team productivity and output.
- Coordinate team activities to consistently meet project deadlines and deliverables.
- Allocate daily work to researchers based on workload, priority, and TAT, to ensure timely completion.
- Conduct refresher training sessions to improve researcher accuracy, productivity, and process understanding.
- Audit researcher files regularly to track quality scores, and identify areas for improvement.
- Update and track daily production numbers, and share performance metrics with supervisors.
- Prepare and circulate daily MOMs (Minutes of Meeting), and communicate updates related to process changes and quality guidelines.
Researcher 2
Hireright Background Screening India
06.2023 - 03.2025
- Managed 5 LOBs across different processes under one Team Leader.
- Handled work allocation for all teams, ensuring a balanced workload and timely delivery.
- Developed and successfully implemented process improvement plans to enhance efficiency and quality.
- Resolved researcher queries and conducted 360-degree audits to support quality compliance and performance improvement.
- Prepared and shared reports in a timely manner with relevant stakeholders.
Process Lead
Sterling Information Resources
05.2019 - 06.2023
- Managed a team of 22 members, overseeing work quality and performance standards.
- Prepared and shared reports in a timely manner with stakeholders.
- Collaborated with the team leader to improve processes, proposing and implementing new ideas to enhance team quality.
- Resolved researcher queries and provided ongoing support to ensure process clarity and efficiency.
Education
B.B.A - Management
Mumbai University
03-2016
HSC - Commerce
Vikas High School And Jr College
Mumbai, India 04.2001 -
SSC -
Vikas High School
Mumbai, India 04.2001 -
Skills
Process Development
Timeline
Subject Matter Expert
Hireright Background Screening India
03.2025 - Current
Researcher 2
Hireright Background Screening India
06.2023 - 03.2025
Process Lead
Sterling Information Resources
05.2019 - 06.2023
HSC - Commerce
Vikas High School And Jr College
04.2001 -
SSC -
Vikas High School
04.2001 -
B.B.A - Management
Mumbai University