Work Preference
Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Open To Work

Akshay Pisal

Application Support Engineer
Pune,MH

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Application Support ProfessionalSenior Application Support Engineer

Work Type

Full Time

Location Preference

Hybrid
Location: Pune, MH, INPune, MH
Open to relocation: Yes

Salary Range

130000/yr - 200000/yr

Important To Me

Flexible work hoursWork-life balanceCareer advancementWork from home option

Summary

Proactive application support professional specializing in system monitoring and incident management. Committed to delivering timely support and implementing processes that enhance client satisfaction and application performance.

Overview

8
8
years of professional experience

Work History

Application Support Professional

Fiserv
02.2018 - Current
  • Led application support initiatives that streamlined issue resolution and enhanced user satisfaction across multiple platforms.
  • Implemented monitoring tools to proactively identify system anomalies, improving response times and reducing downtime.
  • Improved client satisfaction by providing timely and efficient support for various applications.
  • Automated certificate tracking task for certificate management and used scripts for self healing tasks in production environment.
  • Collaborated with cross-functional teams to refine support processes, ensuring consistent application performance and compliance standards.
  • Mentored junior staff in troubleshooting techniques, resulting in heightened team performance and knowledge retention.
  • Developed documentation for support processes, improving knowledge sharing and operational efficiency across the support team.

Education

Bachelor of Engineering - Computer Engineering

PVPIT
Pune, India
04.2001 -

Skills

Application support

Incident management

Issue resolution

Performance improvement

Database management

System monitoring

Cross-functional collaboration

Client communication

Software

Splunk

Dynatrace

Microsoft SQL

Timeline

Application Support Professional

Fiserv
02.2018 - Current

Bachelor of Engineering - Computer Engineering

PVPIT
04.2001 -

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Akshay PisalApplication Support Engineer