Dynamic leader with a proven track record at SitusAMC and Ocwen Financial Solutions, excelling in operations management and coaching. Demonstrated flexibility in adapting to new challenges, with significant achievements including leading the top-performing team and enhancing process efficiency. Recognized for exceptional decision-making skills and mentoring capabilities, contributing to substantial organizational improvements.
Overview
11
11
years of professional experience
Work History
Manager
SitusAMC
Mumbai
09.2020 - Current
Monitored team performance to ensure productivity standards met.
Groomed staff by providing upskilling opportunities and guidance.
Developed time-sensitive training initiatives for team enhancement.
Monitored operational hygiene to maintain daily and monthly absenteeism within defined thresholds.
Executed scientific analysis and presented weekly KPIs using inductive approach.
Streamlined processes by updating knowledge based on client feedback.
Suggested process improvements to boost quality, performance, and efficiency.
Coached, mentored and trained team members in order to improve their job performance.
Created monthly reports for senior management summarizing operational performance metrics.
Senior Specialist
Ocwen Financial Solutions
Mumbai
05.2014 - 06.2019
Worked on Mortgage loan documents (Collateral)
Handling internal request and providing the necessary documents to the requestors
Monitoring and Handling various projects associated with different departments
FLDD (First Legal Due Date), BKPOC BAR Date, GNMA Liquidation project associated with Foreclosure, Bankruptcy and Investor Relation department respectively
Providing regular update about the Process Work Flow to my Manager and Team Lead
Ordering the files from the Major custodians and Attorney which are not onsite
Update servicing systems and appropriate databases with information pertaining to document location
Monitoring and Handling Mail box - Replying the internal and external requestor/Attorneys about the status of collateral documents requested
Supervising new FTE's, training them on various process aligned in our department
Working on every vault sub-process such as Payoff, Image pulling, Follow-ups, Ordering, Status Updating, Loan level Researches
Attending calls of custodians and onshore team
Assisted in re-designing the new/existing processes in the Unit to have the work streamlined
Awarded for my 100% quality and productivity of work
Awarded for my hard work and efforts put in to achieve business goal
Quarterly Service Excellence awards received from Management
Education
Bachelor of Commerce -
Dahanukar College
Mumbai
01.2013
HSC -
Viva College
Virar
01.2010
SSC -
Utkarsha Vidyalaya
01.2008
Skills
Flexibility and adaptability
Decision-making skills
Operations management
Time Management
Coaching and mentoring
Hobbies and Interests
Being fit is my real passion and I am frequently at the places that make me active.
I like to cook food with love and affection and also to try and learn new food recipes.
Passionate about trading and investing in Stock Market based on Technical Analysis.
Accomplishments
Participated in Maharashtra Cadet Corps (M.C.C) Examination and passed in Grade I.
Team player of the Runner Up Team for Under-18, Vasai Taluka - Kho-Kho Championship.
Personal Information
Date of Birth: 01/03/93
Additional Qualification
Maharashtra State Certificate in Information Technology (MS-CIT), 07/01/11
Timeline
Manager
SitusAMC
09.2020 - Current
Senior Specialist
Ocwen Financial Solutions
05.2014 - 06.2019
Bachelor of Commerce -
Dahanukar College
HSC -
Viva College
SSC -
Utkarsha Vidyalaya
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