Akshay Pratap Singh
Noida
Summary
Dynamic Hotels Operations Executive with proven expertise at Tripindeal in international B2B hotel operations and rate negotiation. Adept at client coordination and post-reservation handling, consistently enhancing customer satisfaction. Recognized for effectively managing high-volume bookings while ensuring operational excellence and service quality. Strong communicator with a results-driven approach.
Overview
2
2
years of professional experience
Work History
Hotels Operations Executive
Tripindeal
04.2025 - Current
- Negotiated rates with suppliers to enhance profit margins and improve booking conversions.
- Manage end-to-end international hotel booking operations, ensuring accurate reconfirmation of reservations with global suppliers and hotels.
- Prepare detailed and competitive hotel and transport quotations to convert client inquiries into confirmed bookings and generate revenue.
- Coordinated with international hotel partners and suppliers to secure optimal rates and ensure inventory availability for seamless booking.
- Optimized operational workflows, minimizing booking errors and enhancing turnaround time for client inquiries.
- Facilitated post-reservation activities, ensuring client satisfaction and fostering repeat business.
- Handle B2B client communication through professional email and WhatsApp correspondence.
- Maintain proper documentation and reporting of daily operations and booking status.
- Ensured high service quality and client satisfaction, leading to increased repeat business and organizational growth.
- Coordinated with sales and finance teams for seamless booking execution and payment reconciliation.
- Monitored booking portals and supplier extranets to ensure rate accuracy and availability updates.
- Negotiated better rates during high-demand periods to maximize margins.
Assistant Customer Service Executive
GO-MMT
07.2024 - 01.2025
- Provided end-to-end customer support for domestic hotel bookings.
- Coordinated domestic hotel booking processes between customers and hotel partners, facilitating seamless travel experiences.
- Assisted customers in resolving booking-related issues, ensuring smooth travel experiences.
- Specialized in handling Check-in Denied (CID) cases by coordinating with hotels and internal teams to provide immediate resolution and alternate arrangements.
- Handled high-volume customer interactions, ensuring professional communication and adherence to service quality standards.
- Developed operational expertise in hotel booking workflows, service recovery, and customer satisfaction management.
- Consistently met performance standards and quality benchmarks set by the organization.
Education
Bachelor of Commerce (B.Com) -
Kisan PG College
Bahraich, Uttar Pradesh 09-2024
12th Grade -
Cambridge Inter College
Bahraich, Uttar Pradesh 03-2023
10th Grade -
Barrows Blue Bells Inter College
Bahraich, Uttar Pradesh 03-2021
Skills
- Result-Oriented
- International B2B Hotel Operations
- Rate Negotiation & Quotations
- Post-Reservation Handling
- Refund and Cancellation Management
- Escalation Management
- Client Coordination
- Supplier Management
- Customer Service Excellence
- Multitasking
- Team Coordination
- Communication & Negotiation Skills
Timeline
Hotels Operations Executive
Tripindeal
04.2025 - Current
Assistant Customer Service Executive
GO-MMT
07.2024 - 01.2025
Bachelor of Commerce (B.Com) -
Kisan PG College
12th Grade -
Cambridge Inter College
10th Grade -
Barrows Blue Bells Inter College
Languages
- English
- Hindi