Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
References
Timeline
Generic
AKSHAY PUSHKARAN

AKSHAY PUSHKARAN

Kannur

Summary

Dynamic customer service professional with extensive experience at Qatar Airways, excelling in flight operations and ticketing. Known for a proactive approach and a "can do" attitude, I consistently resolve passenger issues with empathy, ensuring high satisfaction and seamless travel experiences. Committed to delivering exceptional service in fast-paced environments.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience
16
16
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Qatar airways
Ahmedabad
10.2023 - Current
  • Assisted customers with inquiries and provided accurate flight information.
  • Handled ticketing processes using the airline's reservation systems.
  • Resolved passenger complaints promptly and efficiently with empathy.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Agent

AIASL
Kannur
11.2018 - 09.2023
  • Assisted customers with inquiries and resolved service issues promptly.
  • Coordinated passenger check-in procedures and boarding processes for timely departures.
  • Assisted in managing luggage handling and cargo loading operations efficiently.
  • Operated ground support equipment to facilitate aircraft servicing.
  • Communicated effectively with flight crews regarding ramp operations.

Education

B.com Cooperation

Kannur University
Kannur
06.2014 - 09.2025

Travel And Tourism - IATA

Airborne Collage of Aviation
07.2017 - 01.2018

STED Council - Airport Operation

DATHM
06.2014 - 12.2016

Higher Secondary - Kerala Board of Examination

GHSS Prapoyil
Cherupuzha
06.2012 - 07.2014

Skills

  • Customer service
  • Flight operations
  • "Can do" attitude
  • Ticketing and Reservation

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Malayalam
Proficient (C2)
C2

Certification

  • Altea Amadeus
  • Sky Speed Reservation
  • Ramp Safty Traning
  • AVSEC Traning
  • Dangerous Goods Class 9

Affiliations

  • Travelling
  • Games

Accomplishments

  • Best Performer of the month Aug24
  • Top achiver Qatar airways Aug24

References

References available upon request.

Timeline

Customer Service Representative

Qatar airways
10.2023 - Current

Customer Service Agent

AIASL
11.2018 - 09.2023

Travel And Tourism - IATA

Airborne Collage of Aviation
07.2017 - 01.2018

B.com Cooperation

Kannur University
06.2014 - 09.2025

STED Council - Airport Operation

DATHM
06.2014 - 12.2016

Higher Secondary - Kerala Board of Examination

GHSS Prapoyil
06.2012 - 07.2014
AKSHAY PUSHKARAN