Akshay. R

Elements

• Assisted users with password resets and account lockout resolutions.
• Provided technical support to customers by troubleshooting and resolving hardware and software issues.
• Created detailed documentation of technical problems encountered by customers and solutions provided.

Shift-Med

• Updated client profiles with relevant KYC information.
• Identified discrepancies in medical records and worked with physicians to resolve issues.
• Prepared reports summarizing audit results for management review.

Sense

• Installed and tested operating systems, applications, updates, patches, and service packs.
• Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
• Monitored ticketing system queues for incoming requests from customers.
• Resolved complex technical problems through root cause analysis techniques.
• Replied to customer queries via email, messaging systems and support ticket platforms.
• Provided real-time support via phone, email, and chat to address customer technical concerns.

• Processed payments for various clients in a timely manner.
• Verified bank deposits, credit card charges, wire transfers, checks.

• Assisted customers with product ordering, account setup, billing inquiries, and troubleshooting.