AKSHAY RAJESH JADHAV
Pune,Maharashtra
Summary
Dynamic Senior Associate with proven leadership and analytical skills gained good exposure to claims, underwriting, and streamlined processes, enhancing client relationships and service standards, which has developed a great sense of confidence at a very personal level. Hence, I challenge position in the area where I can share my skills and expand my capabilities further in the pursuit of progressive career advancement and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Associate (Production & Quality)
WNS Global Services
11.2022 - Current
- Collaborated with UK-based clients DUAL Group and Howden Group.
- Managed claims, payments, and risk bordereaux (Property and Casualty, Reinsurance, Accident and Health, Marine) under direct supervision of Onshore team manager for UK region and Europe region.
- Streamlined requisition handling while maintaining effective communication with accounts department.
- Fostered and upheld partnerships with clients, TPAs, insurers, and colleagues.
- Assisting the team with ad hoc duties or covering for colleagues as required.
- Compiled and sent reports periodically to keep the reinsurer informed about insurance policies.
- Doing Quality checks for payment setup by Offshore team and validating major areas of Onshore team.
- Maintain strong relationship with partners and clients.
Customer Service Officer (Branch Ops & Training)
Bajaj Allianz Life Insurance
07.2022 - 10.2022
- Managed follow-up process for branch-level premium receivables surpassing 1CR each month.
- Ensured timely updates of Premium Receivables in the system.
- Managed branch sanitation to maintain a professional environment.
- Delivered exceptional customer service and identified new business opportunities.
- Executed KYC verification process and ensured system updates.
- Identified up-selling opportunities and forwarded leads to sales team for Pune branch.
Senior Associate (Branch Operation)
ICICI Prudential Life Insurance
07.2018 - 06.2022
- Managed claims at local level.
- Directed system-driven policy issuance operations for North Maharashtra team.
- Monitored renewals to ensure timely collection of 1CR in premiums each month.
- Executed KYC processes and ensured system updates.
- Identified up-selling opportunities and passed leads to the sales team for Nashik branch.
Education
Post-graduation Diploma - Management
Mumbai University
01.2024
Post-graduation Diploma - Business Management
Pune University
01.2018
Master of Commerce - Business Entrepreneurship
YCMOU University
01.2018
Master in Computer Management - Programming
Pune University
01.2016
Bachelor of Commerce - Business Administration
Pune University
01.2014
Skills
- Analytical Skills
- Understanding of Delegated Authority
- Attention to Detail
- Communication Skills
- Organizational Skills
- Problem-Solving Skills
- Technical Skills
Certification
- Certified Business Analysis Professional (CBAP)
- Agile Scrum Master
- Tableau Training
- Data Analysis and Visualization with Python
- Mathematical Optimization for Business Problems
- Business Analyst Capstone
- Harvard Business Publishing Case Studies for Business Analysis
- Completed Online Data Analysis Course in Udemy.
- Completed Technical Support Certification for Google in Coursera.
- Completed certification courses in 'Tally ERP 9.0 and above with GST.'
Accomplishments
- Awarded as Pinnacle Award for best employee of the year at Work (2024).
- Awarded as Excel at Work in League of champions for consecutive years (2022-2023).
- Rank 1st in Zonal level contest in JFM - 2021 Name (ZPL- Zimmedari premier league) with highest renewals collection in ROMG - Recognition by EVP Customer services and Operations.
- Rank 1st in Head-to-Head contest for JFM 2020 - Highest Business in ROMG - recognition by AVP Customer services and Operations.
- Rank 3rd in Fantastic / contest for ROMG region - recognition by AVP Customer services and Operations.
- Awarded as 'Super Starter' for FY19-20 - Highest Business in Month for Nashik Zone recognition by EVP Sales & distribution.
Languages
English
Marathi
Hindi
Hobbies
- Playing Cricket & Football
- Listening Music
- Watching Movies
- Travelling
Timeline
Senior Associate (Production & Quality)
WNS Global Services
11.2022 - Current
Customer Service Officer (Branch Ops & Training)
Bajaj Allianz Life Insurance
07.2022 - 10.2022
Senior Associate (Branch Operation)
ICICI Prudential Life Insurance
07.2018 - 06.2022
Post-graduation Diploma - Management
Mumbai University
Post-graduation Diploma - Business Management
Pune University
Master of Commerce - Business Entrepreneurship
YCMOU University
Master in Computer Management - Programming
Pune University
Bachelor of Commerce - Business Administration
Pune University