Akshay Ramesh
Bangalore
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Implementation Consultant
Cognizant ( lateral movement ) ( Earlier Regalix )
Bangalore
06.2023 - Current
- Implemented changes requested by customers within established timelines while maintaining high standards of quality.
- Helping the advertiser's with implementation of Conversion tracking with the help of tools like Google Ads & Google Analytics.
- Maintaining standard procedures with regular follow ups and delivering the needful for clients.
- Cultivated relationships with sales team to support and supply corrective actions.
- Identified discrepancies to devise and initiate cost-effective solutions.
Customer Support Specialist
Cure Fit Pvt Ltd
Bengaluru
06.2022 - 02.2023
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Inside Sales Representative
HealthPlix Technologies Pvt Ltd.
Bengaluru
10.2021 - 06.2022
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Contributed ideas for improving internal processes related to sales operations.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
Education
Bachelor of Commerce - Professionals ( Accounting & Finance )
Jain University
Bangalore05-2021
Pre University College +2 -
Sri Bhagawan Mahaveer Jain College
Bangalore 04-2017
High School ( 10th Grade ) -
Prarthana School
Bangalore03-2015
Skills
- Communication and Team Collaboration
- Adaptability and Flexibility
- Problem-Solving
- Interpersonal Skills
Languages
English, Kannada
First Language
Affiliations
Photography
Travel
Music
Timeline
Implementation Consultant
Cognizant ( lateral movement ) ( Earlier Regalix )
06.2023 - Current
Customer Support Specialist
Cure Fit Pvt Ltd
06.2022 - 02.2023
Inside Sales Representative
HealthPlix Technologies Pvt Ltd.
10.2021 - 06.2022
Bachelor of Commerce - Professionals ( Accounting & Finance )
Jain University
Pre University College +2 -
Sri Bhagawan Mahaveer Jain College
High School ( 10th Grade ) -
Prarthana School