Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Languages
Timeline
Generic
Akshay Roy

Akshay Roy

West Bengal

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Summary of Qualifications: Experience with Quality Audits, Process Audits, Part of Process Improvement team with wide experience in Seller Operations, Day to day usage of Microsoft Office to document positional information for organizational purposes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Certified Specialty Mentor

Amazon
12.2022 - Current
  • Facilitating seller reimbursement aligned with strategic business imperatives and providing compensation for incurred losses.
  • Proficient in conducting thorough audits of case files to ensure compliance with SOPs and organizational policies. Strong analytical skills with a focus on identifying discrepancies and recommending improvements- All India Level Team.
  • Included within top-tier initiative with visibility up to program manage level, aimed at enhancing the global -scale seller experience.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on projects.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Gathered and reviewed current negative experience data to determine areas in need of improvement.
  • Worked with cross-functional business teams to develop and implement processing improvements and drive quality mindset resulting in 5% increase in overall productivity, thereby decreasing 15% incorrect Transfers
  • Fixed identified issues to increase productivity and boost workflows.
  • Analyzed quality and performance data to support operational decision-making for VCC KOL site
  • Teamed with L5 leaders on determining missing seller facing help articles and introducing self-help videos to decrease seller contacts by 3%
  • Mobilized problem-solving team members and streamlined processes and drive clear business improvement.

Seasonal Training Matter Expert

Amazon
02.2022 - 11.2022
  • Mentored new hires in a batch size of 13 every month, resulting in stronger staff development and increased productivity on operations floor.
  • Analyzed team performance and identified opportunities for additional training.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Performed continuous associate audits to control quality and coach associates on misses.
  • Completed deviation forms and recorded findings of inspection process, collaborating with supervisors to implement remedies.

Seller Support Associate

Amazon
09.2020 - 02.2022
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
  • Interpreted data and performance metrics, escalating issues to management as necessary.

Assistant Sales Manager

H&R Johnson, A division of Prism India
05.2018 - 07.2019
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Generated sales report to help upper management make effective decisions and sales plans.

Education

B. Tech - Civil Engineering

Kalinga Institute Of Industrial Technology
Bhubaneswar, Odisha
2018

Skills

  • Reliability and Integrity Improvement
  • Quality Analysis
  • Case Auditing
  • Inventory Assessments
  • Associate, Seller Transaction Analysis
  • Critical Thinking and Analysis
  • Root Cause Analysis
  • Site Performance Trend Analysis
  • Process improvement
  • Cost to Benefit Analysis for ROI sites
  • Performance Improvement
  • Timely Project Completion

Skills

Advanced Excel: Expertise in complex formulas, pivot tables, and data analysis for effective reporting.
Advanced PowerPoint: Proficient in creating visually compelling presentations with advanced design features and multimedia integration.
Advanced MS Word: Skilled in utilizing advanced formatting, collaboration tools, and document management for professional documentation.

Accomplishments

  • Gem award recipient for Q3'23
  • Consistently high-performing individual, consistently meeting and surpassing all performance metrics on a month-to-month basis.
  • Documented and resolved SOP improvements which led to critical process improvements in the form of Gembas.
  • Achieved Site transfer target (Site target 4%) by auditing and implementing process adherence with accuracy and efficiency. Resulting in Top 3 sites in ROI
  • Consistently top performer 1st position in West Bengal and 2nd position for ROI (2021,2022)
  • Constant sales target achievement for the Financial Year 2018-2019

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Certified Specialty Mentor

Amazon
12.2022 - Current

Seasonal Training Matter Expert

Amazon
02.2022 - 11.2022

Seller Support Associate

Amazon
09.2020 - 02.2022

Assistant Sales Manager

H&R Johnson, A division of Prism India
05.2018 - 07.2019

B. Tech - Civil Engineering

Kalinga Institute Of Industrial Technology
Akshay Roy