AKSHAY SANGWAN
Gurugram
Summary
Operations and Management leader with a track record of successful multi-site business expansion and financial growth in the UK and India. Expertise in launching new locations, optimizing performance, and enhancing profitability through strategic planning and cost control. Proven ability to build scalable operations and achieve sustainable results in competitive markets. Strong skills in communication, decision-making, and problem-solving ensure effective team collaboration and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Black Bear
London
11.2023 - 10.2025
- Facilitated opening of 3 new branches in London, including Camden, Paddington, and Westfield.
- Supervised daily operations for three branches, facilitating supplier coordination, administering daily tasks, leading team of 35 staff and 3 restaurant managers.
- Assisted in managing inventory levels and procurement processes for supplies.
- Researched potential vendors and negotiated contracts for goods and services necessary for successful operations.
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Monitored compliance with company policies and industry regulations during operations.
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Developed company budgets and reported total profits and losses annually.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
Founder and Digital Operations Manager
Vairagi Digital
Gurugram
10.2020 - 10.2022
- Developed, optimized, and managed digital plans budgets, including website design/development, digital media, and SEM/SEO.
- Generated 20+ national leads with a 50% conversion rate over 7 months using earned and paid media tactics.
- Delivered 100% success rate in project completion by the first estimated date.
- Created and executed Digital Marketing strategy and identified the right tactics and channels to deliver on the company's goals and objectives (Web, Search, Display, Social, influencer, and community).
- Established an eco-system and state-of-the-art listening to effectively manage 1:1 consumer engagement for client brands across all channels and platforms.
- Led the development, implementation, and tracking of strategies to build and maintain engaged communities on clients' relevant social media platforms.
- Performed comprehensive market analysis to identify market requirements and developed a subsequent business strategy for the company and stakeholders.
Head Digital Marketer
MDGCI
Gurugram
10.2019 - 10.2020
- Established and managed the acquisition strategy for new clients across online and offline channels.
- Managed the web infrastructure, and ensured the content was fresh and engaging while advancing functionality and design.
- Displayed the ability to build, execute, and manage large-scale digital marketing campaigns.
- Optimized the performance of landing pages, special promotions, content, and product placement by working with the marketing operations team.
- Developed, strategized, executed, and optimized search marketing (SEM and SEO) and other online media initiatives such as display advertising and retargeting campaigns (CPA and CPM).
- Proficient in leveraging the Shopify platform to design, develop, and customize e-commerce websites, including theme modifications, app integrations, and optimizing performance for seamless user experiences and increased conversions.
- Planned campaign budgets and managed multiple vendors reporting/monitoring toward projected ROI.
Head of Operations & Management
SBIPL
Charkhi Dadri
08.2018 - 09.2019
- Generated 30+ leads and successfully onboarded big clients such as L&T, Gawar Constructions Pvt Ltd., and HCC Pvt Ltd.
- Maximized production while maintaining minimum input costs and thereby recovering from existing debt by 10% every quarter.
- Individually led and managed a team of 200+ workers and 17 employees while maintaining the quality of output.
- Conducted a thorough market assessment to tap business expanding opportunities to diversify current operations of the company.
- Entered new fields such as industrial explosives, transportation, and civil road construction tenders post extensive market research and understanding.
- Completed diligent equipment inspections, and supervised repairs and maintenance actions to prolong life of each piece of machinery.
- Established a sister firm and leased it after successfully running operations for two years.
Video Auditor
MEME LIVE INDIA
Gurugram
04.2018 - 08.2018
- Evicted and prohibited inappropriate content in the videos shared by the users.
- Displayed enhanced expertise in handling Customer Support Management (CSM).
- Held sole responsibility for managing the broadcast group and recognizing and rewarding the users.
- Addressed & resolved issues at the back end of operations.
- Established constant and clear written and verbal communication with headquarters in Taiwan.
Education
MSc - Project Management
Cardiff Metropolitan University
Cardiff, United Kingdom08-2023
Bachelor's - Commerce (Honour's)
Amity University
Manesar, India01.2017
Skills
- Project management and agile methodology
- Digital marketing and SEO
- Stakeholder analysis and data analysis
- Emotional intelligence and trust building
- Cross-functional team management
- Operational efficiency and inventory management
- Cost analysis and savings strategies
- Google Analytics and Google Ads expertise
- WordPress and Shopify proficiency
- Social media optimization (SMO)
- Presentation tools (Canva, Trello)
- Quick decision making and coordination
Certification
- SCRUM Master, Project Management, 2022
- Certification Course in BUSINESS MANAGEMENT, 2016
- Certification Course in ORGANIZATIONAL BEHAVIOUR, 2016
- Advanced Digital Marketing Certification, 04/19 - 07/19
- Google Ads Display Certification, 08/19 - Present
- Google Analytics Certification, 09/19 - Present
- Snapchat Advertising Essentials, 05/21 - Present
Hobbies and Interests
- Travelling
- Gym
- Swimming
- Formula-1
- Stock Market
Languages
English
Native
Native
Hindi
Proficient (C2)
C2
References
Available on request
Timeline
Assistant Operations Manager
Black Bear
11.2023 - 10.2025
Founder and Digital Operations Manager
Vairagi Digital
10.2020 - 10.2022
Head Digital Marketer
MDGCI
10.2019 - 10.2020
Head of Operations & Management
SBIPL
08.2018 - 09.2019
Video Auditor
MEME LIVE INDIA
04.2018 - 08.2018
MSc - Project Management
Cardiff Metropolitan University
Bachelor's - Commerce (Honour's)
Amity University