AKSHAY SARSAR

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 5.2 years of experience in Technical Support.

• Leadership in the Absence of Team Leads: Stepped into the role of on-floor manager during team leads' absence. Ensured smooth operations, maintained productivity, and resolved issues in real time.
• Effective Outage Handling: Demonstrated competence in promptly handling outages and critical situations. Implemented contingency plans to minimize downtime and maintain workflow.
• Skillful Escalation Management: Successfully managed escalations from both clients and team members. Resolved issues with professionalism and efficiency, maintaining customer satisfaction.
• Training Session Facilitation: Conducted training sessions for new batches of team members. Assisted in the onboarding process, ensuring a smooth transition for new recruits.
• Thorough Audits: Performed regular audits of team activities and processes. Maintained a high standard of quality control and compliance with established procedures.
• Personalized Feedback Provision: Provided one-on-one feedback sessions to team members based on audit results. Helped team members identify strengths and areas for improvement, contributing to their professional development