Akshay Save
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical 14 yearS history of successful industry performance.
Overview
15
15
years of professional experience
Work History
Executive Manager Retail Store
Bata India Ltd
04.2023 - Current
- I am responsible for managing Revenue and profitability of store Heading and run the entire store operation which includes Visual merchandising , facility management, customer service, managing the team, statutory compliances at store and marketing activities at store Coordinate with District Manager, Supply chain teams and Finance team etc on regular basis for smooth functioning of the store
- I am responsible for providing training to improve knowledge base of the staff and utilising cross training method to maintain productivity when employees are absent
- I managed all controllable cost to keeps operation profitable I managed stock levels and make key decision about stock control I analyse sales figures of store and competitors and forecast future sales I deal with staff issues like interviewing potential staff, conducting appraisals , performance review
Restaurant Manager
Rule 34 (Mumbai Music Institute)
06.2022 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
Store Manager
Star Marketing (Trent Hyper Market LTD)
06.2019 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Area Manager
Wok Express(Lenexis Foodworks Pvt Ltd)
10.2018 - 05.2019
- Recruited hired, and trained new team members, creating a high-performing workforce across multiple locations.
- Managed budgets and financial reports to ensure profitability, identifying areas for improvement and cost-saving measures.
- Collaborated with other Area Managers to share best practices and optimize overall company performance.
- Coordinated promotional events within stores to boost foot traffic, raise brand awareness, and ultimately increase sales.
- Assisted in developing long-term strategic plans for organizational growth within the assigned region while adhering to budgetary constraints.
- Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
- Provided support during corporate visits, showcasing strong leadership skills and excellent store performance metrics.
- Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
- Conducted regular store audits to maintain consistent operational standards throughout the region.
- Spearheaded initiatives that focused on sustainability in store operations, such as reducing energy consumption or minimizing waste output in daily tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits.
Restaurant General Manager
Burger king India Pvt. Ltd.
01.2017 - 09.2018
- Responsible for the restaurant business Lead a team of outlet managers to ensure seamless Restaurant operations with regard to service and food Hygiene
- Development marketing promotions and discount vouchers to Increase restaurant footfalls
- Ensuring zero food wastage and pilferage
- Creating sales reports and forecasting plans for management Review
- Crating yearly restaurant budgets with respect to fixed and Variable costs.
Area Manager
Keventers (PrimeInterglobe Pvt Ltd)
04.2016 - 01.2017
- Formulate fruitful business development strategies to ensure long-term success Set standards and objectives for different stores and departments.
- Optimize and oversee operations to ensure efficiency Lead a team of store managers towards effective collaboration and attainment of goals.
- Undertake sound financial management to ensure stores are profitable and stay within budget.
- Ensure compliance with company’s policies and operational guidelines Deal with problems by providing creative and practical solutions .
- Evaluate performance using key metrics and address issues to improve it Report to senior executives on progress and issues Assist upper management in decisions for expansion or acquisition
- Providing assistant to customer for their queries related to franchisee and further lead to help in business development
Store Manager
Mad Over Donuts
06.2013 - 04.2016
- Driving 3 Store operation with regard to sales targets and Driving customer’s excellence
- Responsible for training the team members and ensuring Excelling standers of customer’s interaction
- Managing cash, CODS, and inventory variance reports.
Guest Service Team Leader
Hotel ITC Fortune Lavasa
09.2009 - 05.2013
- Responsible for the entire restaurant operations.
- Ensuring guest satisfaction and addressing guest complaints.
- Managing the team to ensure orders are served on time.
- Generating sales reports and ensuring guest feedback address.
- Training the team on a regular basis to ensure best in class service standards
Education
Bachelor of Hotel Management - Food Service
Shri Balasaleb Tirpude College of Hotel Management
Nagpur, India06.2009
Skills
- Store Management
- Operation Management
- Team Managements& Training
- Sales Forecasting
- Proficient In Microsoft Office
- Financial Administration
- Cost analysis and savings
- Budget Planning
- Key Performance Indicators
- Sales Strategies
- P&L Management
- Staff training/development
Accomplishments
- Management Development Program - Mad over Donuts
- Management Trainee- Hotel Sun N Sand, 2008
- Management Trainee- Resort Dona Sylvia, Goa, 2006
Personal Information
- Date of Birth: 12/21/87
- Nationality: India
Timeline
Executive Manager Retail Store
Bata India Ltd
04.2023 - Current
Restaurant Manager
Rule 34 (Mumbai Music Institute)
06.2022 - 04.2024
Store Manager
Star Marketing (Trent Hyper Market LTD)
06.2019 - 10.2021
Assistant Area Manager
Wok Express(Lenexis Foodworks Pvt Ltd)
10.2018 - 05.2019
Restaurant General Manager
Burger king India Pvt. Ltd.
01.2017 - 09.2018
Area Manager
Keventers (PrimeInterglobe Pvt Ltd)
04.2016 - 01.2017
Store Manager
Mad Over Donuts
06.2013 - 04.2016
Guest Service Team Leader
Hotel ITC Fortune Lavasa
09.2009 - 05.2013
Bachelor of Hotel Management - Food Service
Shri Balasaleb Tirpude College of Hotel Management