AKSHAY SAWANT

• Install, configure & manage laptops,phones,printers & other devices for 200+ users at client office - Sodexo India Services Private Limited (Nesco, Goregaon).
• Investigate & respond to support requests via email, phone & remote control for VIP Clients, Guest & Users at Sodexo Front office.
• Enhance support processes & procedures, resulting in end-user satisfaction.
• Provide training to staff to optimize productivity.
• Maintaining local area networks (LAN).
• Managing ISP links from office location.
• IT Inventory management & stock management including coordinating with multiple vendors for inventory order & quotations.
• Resolved workflow issues to optimize team productivity and improve delivery times.
• Guided testing process and validation for major software releases.
• Well versed with using So-unified ticketing tool for Request & Incident & AIT Tool for Asset data maintenance.
• Conducted onboarding & offboarding, including administering email & user accounts along with asset setup for onboarding users.
• Established positive relationships with industry leaders to gain insight into innovations and trends.
• Coordinate with multiple vendors for Printer AMC & VC device issues.
• Working on Active Directory (ID Enable & Disable), password reset etc.
• Monitoring tickets for SLA compliance & ensuring all tickets are resolved in a timely manner so as to avoid any breaches.
• Performing daily Pro active Printer check, Server Room Check, VC Testing and Meeting Room check for smooth functioning of business.
• Troubleshoot issues related to hardware,software operating systems,applications, & compatibility for APAC & MIDDLE EAST users while providing remote support to multiple devices.
• Maintained 200+ laptops with various operating systems,upgraded them regularly.

Projects undertaken:

• Assets refreshment (Refresh more than a 4-year-old system with a new one).
• Intune Project – Migrate All Sodexo systems in Intune (enroll in the company portal).
• FAR Verification – Verify and identify all side IT assets that belong to the organization.
• Scrap activity – selling old assets to employees and authorizing vendors.
• Assets Infinity Data correction -We correct the Assets infinity data & cross verify with HR data to maintain & correct our assets inventory.
• Lean path (tablet configuration & Support) –This is a customer feedback program that is installed on Tablet. We deploy 10+ Tablet on Multiple sites.

• Providing IT support to over 150 users including all zonal & circle head as well as directors at two branches and remote offices for client Hetero Healthcare Pvt Ltd.
• Maintained system inventory and peripherals along with placing orders in short supply to manage office inventory.
• Managed purchasing, stocking and organizing inventory.
• Working on Active Directory to reset password & unlock the account.
• Arranged conference rooms and facilities to prepare for meetings.
• Assist in solving hardware-related issues of both computer systems and printer.
• Solving all system & application related queries of users for smooth functioning of business.

Projects undertaken:

• Upgrading system from Windows 7 to Windows 10.
• Configuration of FTP server.
• Identification of non-compliant systems to make complaints
• Deploying MDM application to user's handset for Symantec compliance.
• Configuration of TAB for net banking.