Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

AKSHAY SHETTY

Pune

Summary

Results-driven Business Analyst specializing in Agile project management and process improvement. Proven track record in effectively liaising between business stakeholders and technical teams to optimize operations and enhance software solutions. Expertise in test planning, risk management, and delivering user-focused solutions drives successful application deployments. Aiming to leverage analytical skills and project coordination capabilities within a dynamic organization.

Overview

10
10
years of professional experience

Work History

Senior Associate

Bank Of New York
Pune
05.2021 - Current
  • Project Leadership & Stakeholder Liaison
  • Led the coordination between business teams and technical departments, ensuring clear communication of project objectives and requirements.
  • Managed stakeholder communications, providing regular updates on project status, deliverables, and addressing risks or challenges.
  • Facilitated sprint planning, daily stand-ups, retrospectives, and demos to drive project progress using Agile and Scrum methodologies.
  • Defined and communicated business requirements, acceptance criteria, and detailed reports to stakeholders, ensuring alignment with project goals.
  • Business Analysis & Requirement Documentation
  • Liaised with operations to identify and implement efficiency enhancements, drafting business requirements and user stories.
  • Drafted and groomed user stories and functional specifications, ensuring they were clear and actionable for development teams.
  • Worked closely with users to gather and document functional and operational requirements, ensuring that technology solutions aligned with business needs.
    Supported the development of functional designs, offering feedback to improve application functionality.
  • Test Planning & Execution
  • Developed and executed test scripts for functional, integration, regression, smoke, acceptance, and UAT testing.
  • Produced test scripts for new automated software testing cycles, ensuring high-quality releases.
  • Conducted testing of new and enhanced applications/systems, including functional, system, and user acceptance tests, ensuring all requirements were met before release.
  • Process Improvement & Implementation Support
  • Streamlined implementation processes to reduce delivery time and increase project efficiency.
  • Played a key role in process improvement reviews, summarizing business issues, gathering client feedback, and suggesting enhancements.
  • Supported system implementations and deployments, ensuring operational readiness by delivering necessary documentation and providing on-site support.
  • User Training & Support
  • Conducted user training sessions and workshops to facilitate successful software adoption and ensure effective use of new applications or systems.
  • Provided ongoing support for the testing and adoption of applications, ensuring user satisfaction and application success.
  • Assisted with training and supporting users on new or enhanced systems, ensuring smooth transitions and system usage.
  • Risk Management & Troubleshooting
  • Identified project risks early, initiating risk mitigation plans to avoid delays or complications.
  • Collaborated with technical support teams during troubleshooting phases to quickly resolve complex issues and ensure smooth project delivery.
  • Agile Methodology & Project Management
  • Managed project schedules, ensuring deadlines were met and workflow adjusted as needed to optimize team performance.
  • Implemented best practices for backlog refinement and sprint execution, delegating tasks and assessing workloads to ensure timely completion.
  • Maintained close collaboration with project personnel to identify and resolve issues, minimizing disruption to timelines.
  • Reporting & Continuous Improvement
  • Created actionable and repeatable reporting on business trends, identifying opportunities for operational improvements.
  • Participated in agile meetings, driving continuous improvement opportunities to enhance IT services and user experience.
  • Technical Support & Risk Assessment
  • Provided ongoing technical support for existing reports, dashboards, and other tools, ensuring operational efficiency.
  • Conducted assessments to identify risks or issues within programs, implementing corrective actions to ensure smooth delivery.

Transaction Processing Analyst- Sri Lanka

CitiCorp Service India Pvt. LTD.
Mumbai
10.2019 - 04.2021
  • Transaction Processing & Investigation
  • Support day-to-day operations of transaction processing, ensuring compliance with documented procedures.
  • Investigate and resolve inquiries related to Treasury services for Sri Lanka clients, ensuring accuracy and completeness of data.
  • Monitor live payment queues and FATF compliance to ensure timely processing of payments and adherence to cut-off times for global currencies.
  • Track and resolve post-transaction queries efficiently to meet deadlines and ensure smooth operations.
  • SWIFT Network & Financial Systems Management
  • Proficient in managing SWIFT network systems (e.g., MT103, MT202, MT199, MT999) for international transactions.
  • Handle receipt and payment processing for Sri Lanka branch, ensuring all transactions comply with regulatory standards.
  • Compliance & Regulatory Adherence
  • Ensure all payments and funds transfer processing are in compliance with relevant financial regulations and manual instructions.
  • Adhere to regulatory requirements while processing or reconciling transactions, including proper documentation and compliance checks.
  • Training & Team Development
  • Assist in training and educating team members on job functions and transaction processing procedures.
  • Spearhead efforts to manage the complete spectrum of tasks related to transaction processing for banks, financial institutions, and individual clients.
  • Investigation & Query Resolution
  • Lead investigations for various transaction queries, including NROC, BCNR, ROF, and amendments.
    Oversee reconciliation processes and ensure timely resolution of discrepancies.

Transaction Processing Analyst- Euro Enquires

JP Morgan Chase and Co.
Mumbai
06.2015 - 08.2019
  • Day-to-Day Operations Support
  • Support the daily operations of the EU Wire team, ensuring smooth processing and compliance with European Union regulations for the EMEA branch and treasury clients.
  • Oversee transaction processing, ensuring adherence to documented procedures and maintaining high accuracy in data handling.
  • Investigation & Compliance Management
  • Investigate and resolve inquiries related to European Union regulations, ensuring that all payments comply with regulatory standards.
  • Analyze payment instructions for global wire transfers, ensuring compliance with both internal procedures and external regulations.
  • Real-Time Payment Monitoring & Query Resolution
  • Monitor live queues for payments and FATF compliance to ensure that cut-off times are met and payments are processed in real time.
  • Track and resolve post-transaction queries in a timely manner, ensuring that all inquiries are addressed and deadlines are met.
  • Process Improvement & Backup Tasks
  • Identify and implement improvements to transaction processing workflows and related backup tasks.
  • Review, research, and resolve fund transfer inquiries, including making manual entries to address discrepancies.
  • Client Interaction & Service
  • Interact with clients or client service teams as needed to provide or receive updates on wire transfers and payment processing.
  • Team Collaboration & Training
  • Assist in training and mentoring team members, ensuring that all functions are performed according to best practices.
  • Participate in rotating functions within the team to ensure consistent workflow and no disruption in service delivery.
  • Independent Initiative & Problem Solving
  • Work with minimal supervision, proactively identifying tasks and taking ownership of responsibilities to ensure smooth operations.

Education

BMS -

Mumbai University
01.2015

H.S.C -

Maharashtra Board
01.2012

S.S.C -

Maharashtra Board
01.2010

Skills

  • Microsoft Dynamics CRM
  • Agile Methodology
  • Business Analysis
  • Requirements Gathering
  • User Stories
  • Test Planning
  • UAT Testing
  • Project Management
  • Process Improvement
  • Data Analysis
  • Stakeholder Management
  • CRM Strategy
  • Report Creation
  • Problem Solving
  • Team Collaboration
  • User Training
  • Implementation management
  • Retrospective facilitation

Accomplishments

  • I was recognized as a Star Performer in 2023 and 2024 for delivering significant efficiencies and cost savings. I successfully led cross-functional projects, coordinating between business teams and technical departments to ensure clear communication and timely delivery of high-impact initiatives. By applying Agile methodologies, I improved team velocity, and reduced project timelines
  • Through detailed reporting, I provided actionable insights to leadership, enabling data-driven decision-making and operational optimizations. I also contributed to risk assessments and technical support, ensuring the accuracy and efficiency of business operations.

Languages

Tulu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2

Timeline

Senior Associate

Bank Of New York
05.2021 - Current

Transaction Processing Analyst- Sri Lanka

CitiCorp Service India Pvt. LTD.
10.2019 - 04.2021

Transaction Processing Analyst- Euro Enquires

JP Morgan Chase and Co.
06.2015 - 08.2019

BMS -

Mumbai University

H.S.C -

Maharashtra Board

S.S.C -

Maharashtra Board

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