Akshay Shinde
IT Support Engineer
Summary
Detail-oriented Technical Support Engineer with extensive experience in telecommunications, retail and Stock exchange customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 and 2 support knowledge.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Support Engineer
Aforeserve Pvt Ltd. | Client : Motilal Oswal Financial Services.
Mumbai
06.2022 - Current
- Provided Tier 1 & Tier 2 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Managing high levels of call flow.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Pan india.
- Responded promptly to incoming VP leads and requests for technical support.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Documented support interactions for future reference.
- Submitted service tickets for equipment maintenance requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
IT Administrator
Solbeg India Pvt Ltd
NAVIMUMBAI
02.2020 - 06.2022
- Provided Tier 1 & Tier 2 IT support to technical and non-technical internal users through desk side support services
- Managing the help desk system by recording appropriate information for fault incident and resolving the fault form a remote location or by accessing their user desktop
- Used ticketing systems to manage and process support actions and requests.
- Installing & updating the Operating Systems and software's
- Outlook 2013/2016- client-side email troubleshooting.
- Managing PST issues, OST issues, users Calendar issues.
- Configuring and Managing MS Lync 2013, MS 16 Office communicator.
- Installing and managing issues with MS Office 2010/2013/2016, Office 365.
- Basic troubleshooting and escalation of DHCP, DNS, WiFi, VPN and other network issues
- Installation of Antivirus, Patches & Updates from Backend side & frontend both.
Customer Support Engineer
Sysnet Global Pvt Ltd. | Client : Dena Bank Data Center, Mumbai.
Mumbai
10.2018 - 02.2020
- Managing the help desk system by recording appropriate information for fault incident and resolving the fault form a remote location or by accessing their user desktop
- Used remote diagnostic tools to identify sources of certain customer issues.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored system performance to maintain system integrity.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshooting of all types of hardware and software application problem.
- Maintaining overall ownership of users issue & services ensuring resolution within agreed service level .
- Shearing Productivity with reporting on daily basis, Maintenance & updating of Asset Inventory .
Field Service Engineer
Global Service Pvt Ltd.
NAVIMUMBAI
11.2017 - 09.2018
- Performed onsite installation, modification and maintenance of systems and equipment.
- Coordinated repairs and maintenance actions for Hardware equipment.
- Scheduled service calls according to customer location and urgency of need.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Managed maintenance data records and tracked operating information for onsite reference.
Education
Diploma In Computer Hardware And Networks -
Kohinoor Technical Institute
Dadar, Mumbai 06.2016 - 07.2017
B.com -
Banthia College
Panvel 06.2016 - 06.2019
Skills
Desktop support
Certification
CCNA Certified
Timeline
IT Support Engineer
Aforeserve Pvt Ltd. | Client : Motilal Oswal Financial Services.
06.2022 - Current
CCNA Certified
07-2020
IT Administrator
Solbeg India Pvt Ltd
02.2020 - 06.2022
Customer Support Engineer
Sysnet Global Pvt Ltd. | Client : Dena Bank Data Center, Mumbai.
10.2018 - 02.2020
Field Service Engineer
Global Service Pvt Ltd.
11.2017 - 09.2018
Diploma In Computer Hardware And Networks -
Kohinoor Technical Institute
06.2016 - 07.2017
B.com -
Banthia College
06.2016 - 06.2019
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