Music Production
Akshay Sinha
Customer Success Head/Business Development Manager/Product Manager
New Delhi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, have a lot of startup experience where priority is always towards goal & productivity. Have extreme sense of market in terms of Sales background which would benefit in making the product/service efficient for the customer & company.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Success Specialist
Mikelegal
New Delhi
03.2021 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Taught consultative selling techniques to new and existing staff members to build expertise.
Business Development Executive
Mikelegal
New Delhi
12.2019 - 03.2021
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Built diverse and consistent sales portfolio.
- Negotiated prices, terms of sales and service agreements.
Business Development Associate
BYJU'S
Gurugram
06.2019 - 10.2019
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Assistant Sales & Marketing Manager
SmartMakerz
Gurugram
04.2019 - 06.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Coordinated logistics and catering for meetings and sales events.
- Established rapport with customers using active listening and interpersonal skills.
Education
MBA - Marketing
Gautam Buddha University
Greater Noida 08.2017 - 04.2019
Bachelor of Science - Mechanical Engineering
Gautam Buddha University
Greater Noida 08.2014 - 07.2017
Skills
Sales expertise
Technical Support
Report preparation
Customer acquisition
Revenue Generation
Project Management
Lean manufacturing and design
Desktop support
Software diagnosis
Multitasking Abilities
Speechwriting and messaging
Pipeline Management
UI/UX consulting
Customer Satisfaction
Communication Skills
Interests
Travel
Animals
Timeline
[Lakme academy], [Covergirl] - [2022]
09-2022
Customer Success Specialist
Mikelegal
03.2021 - Current
Business Development Executive
Mikelegal
12.2019 - 03.2021
Business Development Associate
BYJU'S
06.2019 - 10.2019
Assistant Sales & Marketing Manager
SmartMakerz
04.2019 - 06.2019
MBA - Marketing
Gautam Buddha University
08.2017 - 04.2019
Bachelor of Science - Mechanical Engineering
Gautam Buddha University
08.2014 - 07.2017
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Integrated CRM for Sales, Marketing & Post Sales for Mikelegal's SaaS based tool