AKSHAY T A
HOTEL MANAGEMENT SERVICE
KERALA
Summary
A dynamic professional with a proven track record at AKSHAY T A's Saugandhika West Gate, I excelled in enhancing hotel operations and guest satisfaction. Skilled in guest relations and housekeeping management, I successfully resolved complaints and fostered vendor relationships, ensuring top-notch guest experiences and operational efficiency.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Hotel Management Service(Saugandhika West Gate )
AKSHAY T A
04.2023 - Current
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Developed strong relationships with vendors for timely delivery of supplies and services at competitive prices.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
Education
Hospitality & Tourism, F&B Service -
Diploma in Hospitality Management From SPARX
Poonoor2023
ITI -
Kottor Technical & Welfare Association Private Iti
Sreekandapuram(2020-2022)2022
Higher Secondary Education -
St. Thomas Higher Secondary School Manikkadavu
Kannur, Irrty, Manikkadavu2019
SSLC -
St. Thomas Higher School Manikkadavu
Kannur, Irrty, Manikkadavu2017
Skills
Hotel Management
Customer feedback management
Housekeeping management
Food and beverage knowledge
Guest Relations Management
Front office operations
Housekeeping oversight
Special Event Coordination
VIP services
Guest experiences
Guest accommodations
Guest services management
Front office staff
Guest complaint resolution
Hospitality
Timeline
Hotel Management Service(Saugandhika West Gate )
AKSHAY T A
04.2023 - Current
Hospitality & Tourism, F&B Service -
Diploma in Hospitality Management From SPARX
ITI -
Kottor Technical & Welfare Association Private Iti
Higher Secondary Education -
St. Thomas Higher Secondary School Manikkadavu
SSLC -
St. Thomas Higher School Manikkadavu