Akshay Tamhane
Chinchwad
Summary
Adept at Linux administration and fostering customer relationships, I leveraged my expertise at Crown Solution to enhance server security and optimize client satisfaction. My proactive approach in implementing Ansible for server patching and excelling in operations management significantly contributed to streamlined processes and robust system security.
Overview
9
9
years of professional experience
Work History
Business Associate
Crown Solution (Client : TCS)
Pune
06.2022 - Current
- Company Overview: Client – Bank of montreal - Linux administrator L2
- Demonstrated expertise in BAU activities, utilizing hands-on knowledge of JIRA and ServiceNow tools for efficient task management and issue resolution
- Knowledge on WebSphere Application Server (WAS) and IBM MQ (Linux based)
- Provided customer support in a challenging and high-pressure work environment
- Coordinated with the technical support team to resolve clients' issues on application for ensuring optimum client satisfaction
- Responsible for managing Server related Incidents/Service Requests and Change Requests within the defined SLA
- Performing Application Health Checks Weekly Application Restarts
- Working knowledge of VMware components like vCenter, ESXi
- Maintained network and system security by implementing robust protocols and monitoring the environment with help of tools like Dynatrace
- Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components
- Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption
- Managed backup systems using Rubric, Avamar and TSM console, ensuring data integrity and availability
- Diagnosed and Resolved Backup Failures, analyzed error logs and conducted in-depth troubleshooting to quickly identify and resolve backup failures, minimizing downtime and ensuring data availability
- Patching the Application Servers via Ansible and yum, Both Non-Prod and Prod Environment (Linux and windows)
- Implemented server security hardening measures for both Linux and Windows operating systems, mitigating security risks and vulnerabilities
- Files System Management
- User Management in LDAP
- Performed DR activity
- Troubleshooting: Diagnosing and resolving system issues, system crashes, or hardware failures
- Software Installation and Updates: Managing software packages, updating applications, and ensuring compatibility
- User Support: Assisting users with technical issues, providing technical support, and ensuring system accessibility
- Able to collaborate across products/vendors and geography to come up with a compelling solution
- Client – TCS
Technical Engineer
VK industries
Pune
01.2021 - 03.2022
- System Administration: Perform daily administration and support of Linux servers, including installation, configuration, and maintenance
- Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues to ensure high availability and reliability of server environments
- Security Management: Implement and maintain security best practices to protect systems and data, including firewalls, user access controls, and software updates
- Backup and Recovery: Manage backup and recovery procedures to ensure data integrity and availability
- Automation: Develop and maintain scripts to automate routine tasks and improve system efficiency
- Customer Support: Provide technical support and assistance to users and resolve any system-related issues
- Documentation: Maintain comprehensive documentation of system configurations, procedures, and changes
Sales And Service Executive
Skroman Switches Pvt Ltd
Pune
04.2019 - 03.2020
- Generating leads from existing customers to increase sales and business opportunities
- Developed leads from architects to expand market reach and establish partnerships
- Generated leads from dealers to drive sales and increase market presence
- Established leads from builders to promote products and secure new business opportunities
- Generated leads from electrical contractors to increase sales and expand customer base
- Role: Generating Leads from Electrical contractors
- Establishing and expanding dealer network
Service Engineer
Vinay Electricals
Pune
04.2018 - 03.2019
- Experienced in managing customer relationships for home automation systems, ensuring satisfaction and resolving issues efficiently
- Provided technical support, maintained detailed records, and offered innovative electrical solutions
- Coordinated projects, prepared reports, and communicated findings effectively
- Generated leads from architects, builders, contractors, and designers, and conducted product demonstrations to showcase features and benefits
Jr RF Engineer
Panax Enterprises
Pune
09.2016 - 04.2017
- Conducted Point to Point (P2P), MPLS-L2, MPLS-L3, PRI, and INTERNET surveys for Vodafone Leased line connections
- Evaluated network connectivity and assessed client-side and BTS end infrastructure
- Analyzed survey data to ensure optimal performance and identify improvement areas
- Prepared detailed reports on survey findings and feasibility checks
- Led tours and offered information to prospective students and families
- Coordinated and presented the electrical and computer engineering info session for large visit events
Education
Bachelor of Engineering - Electronics Engineering
G.H.Raisoni College of Engineering And Technology
Pune City05.2015
Skills
- Linux
- Windows
- Ansible
- Jira
- Service Now
- Git
- Backup And Recovery
- Veritas Cluster
- WAS and MQ
- Linux administration
- Customer relationship management
- Operations management
- Change management
Languages
Marathi
First Language
English
Intermediate
B1
Timeline
Business Associate
Crown Solution (Client : TCS)
06.2022 - Current
Technical Engineer
VK industries
01.2021 - 03.2022
Sales And Service Executive
Skroman Switches Pvt Ltd
04.2019 - 03.2020
Service Engineer
Vinay Electricals
04.2018 - 03.2019
Jr RF Engineer
Panax Enterprises
09.2016 - 04.2017
Bachelor of Engineering - Electronics Engineering
G.H.Raisoni College of Engineering And Technology