Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akshay Thakur

Delhi

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

IO Digital Shuttl
Delhi
06.2019 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.

Vendor Services Representative

FoodPanda
Gurgaon
09.2019 - 06.2020
  • Created reports summarizing vendor sales activities, inventory status, and account balances.
  • Evaluated vendor performance data to determine compliance with contractual agreements.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Customer Service Representative

Intelenet Global Services
09.2018 - 09.2019
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

BBA -

L K College
Jalandhar
06-2017

12TH -

G S S School Lodhwan
HPBOSE Dharmshala
05-2013

10TH -

M C School (Raja Ka Bagh)
Jassur CBSE
05-2010

Skills

  • Account updating
  • Data Entry
  • Call Management
  • Data Collection
  • Complaint resolution
  • Product Knowledge

Timeline

Vendor Services Representative

FoodPanda
09.2019 - 06.2020

Customer Service Representative

IO Digital Shuttl
06.2019 - Current

Customer Service Representative

Intelenet Global Services
09.2018 - 09.2019

BBA -

L K College

12TH -

G S S School Lodhwan

10TH -

M C School (Raja Ka Bagh)

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Akshay Thakur