Summary
Overview
Work History
Education
Skills
Languages
Quote
Timeline
CustomerServiceRepresentative

Akshay Thota

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Catalog Associate

Amazon
10.2020 - Current
  • Strengthened client relationships through regular communication and effective problem solving.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Facilitated communication between vendors, customers, and internal teams
  • Resolved escalated customer complaints in a timely manner
  • Facilitated weekly meetings with Brands to discuss progress on current initiatives
  • Established and built customer relationships through targeted outreach and initiatives
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives
  • Created reports summarizing operational performance metrics for senior management review
  • Onboarded and Trained 50 + Brands
  • Worked on Defect Resolution (Missing in IRS)
  • Prepared WOR and WBR Reports.
  • Designed new escalation procedures to improve response times and reduce case backlog.

Marketing & Sales Associate

Teemage Builders Pvt Ltd
03.2018 - 09.2020
  • Negotiated favorable contract terms with clients, ensuring mutually beneficial agreements that drove long-term partnerships.
  • Assessed customer needs to determine appropriate product solutions
  • Attended trade shows, conferences, and other events related to the construction industry
  • Developed relationships with key decision makers in the construction industry
  • Negotiated contracts with customers, ensuring competitive pricing and terms of sale
  • Managed relationships with external vendors for advertising and promotional services
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand
  • Negotiated contracts between buyers and sellers of real estate.
  • Exceeded quarterly targets consistently by prioritizing high-value accounts and employing strategic selling tactics.

Education

Post Graduate Diploma - Advance Construction Management

NICMAR
New Delhi, India
05.2018

Bachelor of Science - Civil Engineering Technology

Sree Chaithanya College of Engineering
Karimnagar, India
05.2016

Skills

  • Microsoft Excel
  • SQL
  • Brand Awareness
  • Data Management
  • Analytical Skills
  • Adaptability
  • Decision-Making
  • Business development and planning

Languages

English
Hindi
Telugu
Tamil

Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

Catalog Associate

Amazon
10.2020 - Current

Marketing & Sales Associate

Teemage Builders Pvt Ltd
03.2018 - 09.2020

Post Graduate Diploma - Advance Construction Management

NICMAR

Bachelor of Science - Civil Engineering Technology

Sree Chaithanya College of Engineering

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Akshay Thota