Restaurant service
Akshay Tikka
F & B Assistant Steward
Koparkhairane, Navi Mumbai, Maharashtra
Summary
Dynamic and dedicated restaurant waiter with Aida Cruise Line, excelling in guest relations and order accuracy. Known for promoting menu items and enhancing dining experiences through effective communication and banquet coordination. Skilled in maintaining compliance standards while fostering warm connections with patrons, ensuring satisfaction even in high-pressure situations.
Overview
10
10
years of professional experience
2
2
Languages
Work History
F & B Assistant Steward
Aida Cruise Line
03.2019 - Current
- Increased efficiency by assisting with inventory management and restocking supplies as needed.
- Sustained an orderly back-of-house space through regular cleaning duties such as sweeping floors and taking out trash after shifts.
- Enhanced guest satisfaction by providing exceptional service and promptly addressing concerns.
- Streamlined food delivery by effectively communicating with kitchen and waitstaff to coordinate orders.
- Assisted in training new staff members, fostering a positive team environment and promoting efficient service.
- Enhanced dining experience by offering attentive assistance during meal service, anticipating guest needs and refilling drinks as necessary.
Team Leader
Four Point by Sheraton
12.2014 - 04.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
B.sc, Hotel And Tourism Management - Hotel Management
Yashwantrao Chavan Maharashtra Open University
Koparkhairane, Navi Mumbai11.2013
Skills
Relationship building
Customer assistance
Basic housekeeping
Safety standards and protocols
Cleaning and sanitizing
Excellent Communication
Decision-Making
Active Listening
Interests
Bar service
Declaration
I here declare that above-mentioned all information is true to the best of my knowledge.
Timeline
F & B Assistant Steward
Aida Cruise Line
03.2019 - Current
Team Leader
Four Point by Sheraton
12.2014 - 04.2018
B.sc, Hotel And Tourism Management - Hotel Management
Yashwantrao Chavan Maharashtra Open University